Summary
Chedi Hospitality is hiring a Digital & E-Commerce Executive for its hotel in AlUla. The role manages the hotel website, OTA channels, digital campaigns, and online guest reviews, while tracking bookings, revenue, traffic, and campaign performance. The successful candidate will work with Sales & Marketing, Revenue Management, Reservations, and Corporate Marketing. A relevant bachelor’s degree and 2–3 years of hotel e-commerce or digital marketing experience are required; luxury hospitality experience is preferred.
The posting
As published on chedihospitality.com. Pulled from the employer's site and shown as they wrote it.
Job Summary:
The Digital & E-Commerce Executive is responsible for driving the hotel's online revenue, digital visibility, and direct bookings by managing the website, digital marketing, and online distribution channels. Working closely with Sales & Marketing, Revenue Management, Reservations, and Corporate Marketing, the role ensures consistent brand representation while optimizing digital performance and guest engagement.
Key Responsibilities:
Digital Strategy & Revenue
- Execute the hotel's digital and e-commerce strategy.
- Monitor website performance, direct bookings, and digital revenue.
- Analyze performance and prepare monthly reports with recommendations.
Website & Content Management
- Manage and update the hotel's website.
- Ensure all content, promotions, and hotel information are accurate and up to date.
- Coordinate website enhancements with Corporate Marketing.
OTA & Distribution
- Manage OTA extranets and maintain rate parity, inventory, and content accuracy.
- Monitor OTA performance and implement promotional opportunities.
- Ensure consistency across all distribution channels.
Digital Marketing
- Support SEO, SEM, Google Ads, CRM, and email marketing campaigns.
- Monitor campaign performance and optimize ROI.
- Coordinate digital promotions and marketing initiatives.
Analytics & Reputation
- Track website traffic, booking trends, and campaign performance using Google Analytics.
- Prepare regular performance reports and competitor analysis.
- Monitor online guest reviews and coordinate responses with Operations.
Collaboration
- Work closely with Revenue Management, Sales, and Corporate Marketing on commercial initiatives.
- Support digital campaigns for rooms, restaurants, spa, wellness, and hotel experiences.
- Stay updated on digital trends, hospitality technology, and industry best practices.
Required Qualifications
- Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or a related field.
- 2–3 years' experience in hotel e-commerce or digital marketing, preferably within luxury hospitality.
- Proficiency in OTA extranets, Google Analytics, Google Ads, SEO/SEM, CMS platforms, CRM systems, and Microsoft Office.
- Knowledge of SynXis, Ideas RMS, or similar hospitality systems is an advantage.
Skills & Competencies
- Commercial and analytical mindset
- Digital marketing and e-commerce expertise
- Website and OTA management
- SEO/SEM and Google Analytics
- CRM and email marketing
- Strong communication and stakeholder management
- Project management and attention to detail
- Ability to manage multiple priorities independently
Key Performance Indicators (KPIs)
- Brand.com revenue growth
- Direct booking conversion rate
- Website traffic and conversion
- OTA content accuracy and performance
- Digital campaign ROI
- SEO and Google Ads performance
- Email marketing engagement
- Online reputation score
- Accuracy and timeliness of digital reporting