Director of Quality

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

Make your next career step a giant leap. We’re searching for a Director of Quality to provide strategic leadership across guest experience, brand compliance and quality excellence, partnering with our leadership team to strengthen service delivery, drive continuous improvement and ensure exceptional luxury experiences across the resort. This builds on the core scope of the Quality Manager role while positioning it at a more senior leadership level.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Leading the resort’s overall quality strategy, ensuring consistent delivery of IHG brand standards and luxury service expectations
• Driving guest experience performance by analysing feedback, identifying trends and leading hotel-wide improvement plans
• Providing strategic direction to department leaders following quality audits, service observations and guest experience reviews
• Leading hotel-wide preparation for quality evaluations, brand audits and other quality assurance initiatives
• Working closely with senior leadership to strengthen SOPs, service standards and operational processes across all departments
• Partnering with Learning & Development to turn quality insights and performance gaps into focused training and development initiatives
• Championing a culture of accountability, service excellence and continuous improvement throughout the resort

What We need from you:

• Bachelor’s degree in Hospitality, Hotel Management, Business Administration or a related field
• Strong leadership experience in Quality, Guest Experience or Hotel Operations, preferably within a luxury hotel or resort environment
• Proven experience leading quality assurance, brand standards, audits and guest experience improvement initiatives
• Strong analytical skills with the ability to translate guest feedback and performance data into clear action plans
• Excellent leadership, coaching, communication and stakeholder management skills
• Ability to influence and collaborate effectively with senior leaders and operational teams across the hotel
• Strong knowledge of guest feedback platforms and quality management systems
• Previous IHG or international luxury hotel experience would be an advantage

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.