Summary
Minor Hotels is hiring a Duty Manager for Banana Island Resort Doha By Anantara in Doha, Qatar. The role oversees guest service, handles guest inquiries and satisfaction issues, coordinates with hotel departments, and conducts daily shift briefings. Applicants should have a degree in Hospitality Management or a similar field, Middle East experience in four- or five-star hotels, and supervisory experience in Front Office. Excellent spoken and written English and knowledge of OPERA Cloud are required; Arabic is an advantage.
The posting
As published on minorhotels.com. Pulled from the employer's site and shown as they wrote it.
Job Location:
Banana Island Resort Doha By Anantara
Overview
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Job Description
- Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
- Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
- Develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meeting’s and pass on all information to team-members.
Qualifications
Degree in Hospitality Management or similar
- Work experience in Middle East in a 4-5 star hotels
- Work experience in supervisory roles in Front Office
- Excellent command of English language (both Oral and Written).
- Arabic language will be an advantage
- Knowledge of the OPERA Cloud system
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
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