Summary
Panda Retail Company is hiring an E-Commerce Fulfillment Lead in Jeddah to coordinate branch-level order processing and delivery. The role leads picking, packing, staging, and handover, allocates staff tasks, and monitors order accuracy, turnaround times, and service-level adherence. It also coordinates capacity planning, resolves operational issues with customer care and last-mile teams, and prepares shift and performance reports. The posting asks for retail and online experience and knowledge of Microsoft Office tools.
The posting
As published on panda.com.sa. Pulled from the employer's site and shown as they wrote it.
Job Description
JOB PURPOSE :
To lead branch-level fulfillment execution by coordinating daily order processing, guiding team activities, and ensuring accurate, timely delivery in alignment with Panda Retail Company’s e-commerce service standards.
Key Accountabilities :
Lead daily fulfillment activities including picking, packing, staging, and handover to ensure on-time and accurate order completion.
Coordinate task allocation and shift priorities for fulfillment staff to maintain balanced workload and operational flow.
Monitor order accuracy, turnaround time, and SLA adherence to support customer satisfaction and service performance.
Coordinate fulfillment plans, volume changes, and capacity needs with the Fulfillment Operations Manager to ensure execution readiness.
Identify operational delays, system issues, and fulfillment risks and initiate corrective actions to minimize customer impact.
Support handling of escalated order issues and customer complaints by coordinating with customer care and last-mile teams to achieve timely resolution.
Ensure application of fulfillment procedures, quality standards, and safety guidelines during all operational activities to maintain compliance.
Guide fulfillment team members on process adherence, system usage, and escalation protocols to ensure consistent execution.
Prepare shift updates, performance summaries, and exception reports to provide visibility and support management decision-making.
Skills Description
- Retail background
- online experience
- Knowledge of using Microsoft office (Excel, Word & PowerPoint BI