Summary
Wynn Al Marjan Island is recruiting an Attendant for its EGM Operations team at its upcoming integrated resort in Ras Al Khaimah, UAE. The role involves assisting guests with jackpot payouts, hand pays and account inquiries, monitoring machine performance, and reporting irregularities. The attendant will support promotional activities, respond to guest requests, and help maintain a secure and welcoming environment while following company and GCGRA procedures. Applicants need a high school diploma, at least 2 years of relevant EGM operations or luxury hospitality experience, and spoken English; the salary is paid in AED, with no amount stated.
The posting
As published on wynnalmarjanisland.com. Pulled from the employer's site and shown as they wrote it.
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is currently seeking Attendants to join the EGM Operations team.
The primary duties and responsibilities of this role are:
Deliver exceptional guest service tailored to high-value clientele in the EGM area
Assist with jackpot payouts, hand pays, and account inquiries with discretion and professionalism
Monitor EGM machine performance and report malfunctions or irregularities promptly
Ensure compliance with Wynn Al Marjan Island and General Commercial Gaming Regulatory Authority (GCGRA) policies and procedures
Maintain a clean, secure, and welcoming environment for premium guests
Support promotional activities and special events within the EGM area
Collaborate with EGM Technicians and Supervisors to ensure smooth operations
Respond to guest requests and resolve issues promptly and courteously
About You:
The ideal candidate for this position will have the following experience and qualifications:
High school diploma or equivalent required
Minimum of 2 years’ experience in EGM operations or luxury hospitality environments
Strong understanding of EGM machine functionality and payout procedures
Excellent communication, interpersonal, and conflict resolution skills
Ability to maintain discretion and professionalism with high-value guests
Proficiency in spoken English; additional languages are an advantage
Flexible availability including evenings, weekends, and holidays
Familiarity with gaming management systems and reporting tools is preferred
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.