Summary
Majid Al Futtaim is hiring an End User Support Senior Specialist in Dubai. The role provides first- and second-line IT support to VIP and senior management users, troubleshoots devices, applications and network issues, and manages support tickets through resolution. The specialist also maintains technical documentation and mentors support engineers. Applicants should have a bachelor’s degree in computer science or computer information systems, 5 to 10 years of VIP IT support experience, and relevant technical certifications.
The posting
As published on majidalfuttaim.com. Pulled from the employer's site and shown as they wrote it.
JOB TITLE
End User Support Senior Specialist | MAF Global Solutions | Global Solutions UAE
ROLE SUMMARY
The End User Support Senior Specialist provides high-quality IT support to senior and executive users, resolving technical issues across desktops, laptops, mobile devices, and collaboration tools. Ensures a seamless user experience by managing incidents and service requests efficiently and in line with IT service standards.
ROLE PROFILE
- Serve as the primary IT support contact for VIP and senior management users, ensuring a high-quality and responsive service experience.
- Provide 1st and 2nd line technical support for hardware, software, operating systems, mobile devices, printers, and collaboration tools such as Teams and Zoom.
- Troubleshoot and resolve LAN, WAN, VPN, routing, switching, internet connectivity, and network-related issues.
- Install, configure, maintain, repair, and replace IT hardware, software, peripherals, and end-user devices across Windows and macOS environments.
- Manage Active Directory access, corporate applications, system health, and proactive monitoring to ensure reliability and uptime.
- Own and prioritize support tickets, escalating and coordinating with infrastructure, security, application, and vendor teams through to complete resolution.
- Develop technical documentation, knowledge base articles, and troubleshooting guides, while leading and mentoring support engineers on complex technical issues.
- Act as the escalation point for complex incidents, providing expert troubleshooting and ensuring timely resolution and overall user satisfaction.
REQUIREMENTS
- Bachelor’s degree in computer science/ computer information system
- 5 to 10 years' experience in VIP IT support field
- CompTIA A+, Network+, or other technical certifications.
- Ability to Communicate effectively and professionally
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.