ERP Adoption and Optimisation Lead

Reports to: Digital Operations Director/Manager

Purpose: Own the end-to-end adoption, optimisation, and continuous improvement of the ERP system across the business, ensuring it supports scalable, disciplined operations across rental, projects, and asset management.

Key Responsibilities

1. ERP Ownership & Governance

• Act as the single point of accountability for ERP usage

• Define and enforce ERP governance rules

• Be the escalation point between:

• Operations

• Finance

• Commercial

• IT

• External vendors

2. Process Mapping & Redesign

• Map current vs required workflows:

• Hire-to-invoice

• Project mobilisation

• Stock control

• Asset movements

• Cost capture

• Damage / loss / variation handling

• Purchasing

• Finance

• Redesign processes where ERP friction exists

• Standardise processes across business units

3. System Optimisation & Gap Resolution

Identify:

• Misconfigured modules

• Workarounds

• Broken workflows

• What is the current ERP system not doing that it was meant to achieve

• Which departments/divisions have not adopted the ERP and why?

Decide:

• Asses the validity of the current system. What works? What does not?

• Configuration change vs process change vs customisation

• Manage ERP enhancements and upgrades

• Translate operational needs into system requirements

4. Adoption & Change Management

• Drive ERP usage across all Divisions and operational roles

• Eliminate parallel systems (Google sheets, Excel, WhatsApp trackers, other logs / hand-written systems / side logs)

• Design role-specific training and SOPs

• Support leadership

• Provide adoption metrics

5. Reporting & Decision Support

• Ensure ERP reports reflect reality

• Provide utilization reports for various assets across multiple Divisions

• Be an integral part of our Digital Transformation Team

• Help various departments with data integrity

• Build confidence in:

• • Asset utilisation

  • Project profitability

  • Billing accuracy

  • Cost leakage

6. People Leadership & Organisational Development

• Lead, motivate, and develop the team across multiple functions.

• Build a high-performance culture with clear roles, accountability, and consequences.

• Recruit, develop, and retain key talent as the business scales.

• Implement performance management, KPIs, and training plans aligned to business goals.

7. Governance, Systems & Process

• Ensure the business operates in line with company policies, legal requirements, and industry best practices.

• Drive the adoption of ERP system, asset utilization, fleet management, and CRM systems across the business where applicable.

• Establish clear operating procedures, controls, and reporting rhythms.

Candidate Profile

Experience

• Proven experience in ERP systems, adoption and implementation

• Proven track record of leading systems change in medium to large organisations in the GCC.

• Experience in Senior Operations / Management role

• Strong background in one or more of the following:

• Change management and new systems adoption

• Construction or major events Industry

• Equipment rental, automotive, mobility, or light industrial assets

• Demonstrated success in developing ERP systems in a business, not just maintaining systems

Skills & Competencies

• Strong commercial acumen with the ability to balance growth and profitability.

• Strategic thinker with a hands-on execution mindset.

• Excellent leadership, communication, and stakeholder-management skills.

• Comfortable operating in a fast-growing, entrepreneurial environment.

• Data-driven, structured, and process-oriented.

• Confident in engaging at both operational and board/executive level.

Personal Attributes

• Accountable and ownership-driven.

• Decisive, resilient, and outcome-focused.

• Customer-centric with a strong service mindset.

• Comfortable building structure where none exists.

Skills and Qualifications:

• Proven experience in systems implementation.

• Strong ability to drive change management.

• Strong communicator, who is methodical and process driven

Measures of Success:

• Implementation Strategy per division

• Identify baseline / current position of ERP usage

• Adoption strategy

• Training Strategy

• Delivered milestones in line with the implementation strategy.

• Budget alignment

• 100% user adoption within 12 months