Summary
Qatar Airways is delivering Project WAHED, a Group-wide ERP transformation, and is seeking a manager to own the Retail Front of House discipline. The role covers Oracle Retail Xstore, store technology, Front of House data migration, testing and validation. Responsibilities include planning store rollout and go-live readiness, supporting omnichannel order flows, and managing risks and dependencies with business and delivery partners. The posting names Doha, Qatar; salary and visa conditions are not stated.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
About the Role
Project WAHED is the Qatar Airways Group's ERP transformation across the whole Group. It covers Retail, Hospitality, Finance, Supply Chain and HR across the Group's businesses.
We are seeking an ERP Transformation Manager – Retail to own the Retail Front of House discipline for Project WAHED. You will be the single accountable business owner for the store-facing retail platform: Oracle Retail Xstore Point of Sale, Xstore Office and XOCS, plus the related store technology estate. You will also own all Front of House data, testing and validation through to go-live and post-go-live support. You will help connect store and digital channels, including order orchestration with eCommerce, so customers get one consistent experience across every channel.
This is a delivery role.
Specific responsibilities for the role include:
- Own the Retail Front of House solution end to end, from build to steady state. This covers Xstore Point of Sale, Xstore Office/XOCS, till hardware, peripherals, payment integration and related store technology.
- Lead Front of House data migration across all conversion cycles: object ownership, cleansing, load validation, reconciliation and formal sign-off of converted data.
- Own the Front of House test agenda across integration, user acceptance, security and operational testing. This includes scenario coverage, scripts, test data, oversight of test runs, defect triage and exit sign-off.
- Write, review and challenge test scripts and validation approaches so that testing proves the stores can operate, not just that the system works.
- Represent Front of House in design authority and change control forums, and explain the store operating model clearly to business, IT and delivery partner stakeholders.
- Drive cutover and go-live readiness for stores. This includes till readiness, the rollback position, protecting day-one trading and the hypercare support model.
- Plan and manage a high-volume point of sale rollout across a large, multi-site store estate, timing deployment around trading peaks and store operating constraints.
- Support the omnichannel order flows between stores and eCommerce, such as click and collect, ship-from-store, store fulfilment and returns, working with Oracle Retail Order Orchestration Cloud Service / Order Broker Cloud Service (OROB).
- Partner with Store Operations, Finance, IT, Loyalty, eCommerce and the systems integrator to close solution dependencies.
- Lead change, training readiness and super-user enablement for the store population alongside the Change workstream.
- Manage risks, issues and dependencies for the discipline, escalating with clear options and recommendations.
- Perform other department duties related to the position as directed by the Head of the Department.