Summary
Adeera is hiring an Executive Lounge Team Leader for a new luxury hotel in KAFD, Riyadh. The role involves supervising lounge staff, coordinating daily operations, welcoming VIP guests, and resolving guest concerns. The team leader will train and coach staff, monitor service standards, and work with other hotel departments to support smooth operations. A hospitality or hotel administration diploma or degree and relevant luxury hospitality, guest relations, or F&B experience are preferred.
The posting
As published on adeera.com. Pulled from the employer's site and shown as they wrote it.
About:
Be part of a landmark addition to the King Abdullah Financial District (KAFD) - a new luxury hotel at the heart of Riyadh’s financial hub.
Where authentic Saudi warmth meets global excellence, this hotel stands at the very heart of KAFD.
A place alive with Saudi Arabia’s progressive energy, through destination dining and curated experiences, that captures the pulse of a district in constant evolution.
Job Scope:
As an Executive Lounge Team Leader, you will be responsible for supervising the daily operations of the executive lounge within a hotel or hospitality establishment. Your role involves leading a team of lounge attendants, servers, and bartenders, ensuring seamless service delivery, maintaining a high level of guest satisfaction, and upholding service standards in the executive lounge.
Main Duties and Responsibilities:
- Team Supervision and Coordination:
- Lead and supervise the executive lounge team, including lounge attendants, servers, and bartenders, by providing guidance, support, and training to ensure a cohesive and efficient team operation.
- Coordinate team activities, delegate tasks, and monitor performance to uphold service standards, efficiency, and guest satisfaction in the executive lounge.
- Guest Interaction and Service Excellence:
- Interact with lounge guests, welcome VIPs, address guest inquiries, handle special requests, and resolve issues promptly to provide personalized and exceptional guest service in the executive lounge.
- Ensure that team members deliver attentive, courteous, and professional service to create a welcoming and luxurious environment for guests using the executive lounge facilities.
- Operational Support and Service Standards:
- Assist in the day-to-day operations of the executive lounge, including setup, service delivery, cleanliness, and maintenance, to maintain a high standard of quality and presentation in the lounge area.
- Monitor service protocols, guest interactions, and adherence to brand standards to ensure consistency, efficiency, and excellence in service delivery within the executive lounge.
- Training and Development:
- Conduct orientation sessions, on-the-job training, and skill development workshops for team members to enhance their product knowledge, service skills, and guest interaction abilities in the executive lounge.
- Provide feedback, coaching, and performance evaluations to support the professional growth and development of team members and foster a positive team culture in the executive lounge.
- Guest Feedback and Issue Resolution:
- Gather guest feedback, conduct service evaluations, and address guest concerns or complaints in a timely and effective manner to enhance guest satisfaction, service quality, and loyalty in the executive lounge.
- Implement service recovery procedures, follow-up on guest issues, and communicate guest feedback to management to improve service standards and operational performance in the executive lounge.
- Collaboration and Communication:
- Foster collaboration with F&B managers, front office staff, housekeeping teams, and other departments to ensure seamless operations, effective communication, and guest satisfaction across different hotel areas related to the executive lounge.
- Communicate operational updates, guest preferences, and service enhancements to team members, colleagues, and management to facilitate teamwork, service efficiency, and continuous improvement in the executive lounge.
Requirements
Education:
- Diploma or degree in Hospitality Management, Hotel Administration, or related field; additional training in team leadership, customer service, or F&B management is advantageous.
Qualifications/Skills:
- Previous experience in hospitality services, guest relations, or team leadership roles within the luxury hospitality industry, preferably in executive lounge or F&B operations.
- Strong leadership qualities, team management skills, and the ability to motivate, coach, and develop team members to deliver outstanding service in an upscale lounge setting.
- Excellent communication skills, interpersonal abilities, and a customer-centric approach to interact effectively with guests, team members, and hotel management.
- Proficiency in F&B service operations, guest service standards, and operational procedures to ensure service quality, efficiency, and guest satisfaction in the executive lounge environment.