Summary
The First Group Hospitality is a Dubai-headquartered hospitality management company operating hotels, residences, and restaurants. The Executive Office Manager supports the COO of Hotel Operations and the SVP of Development with executive coordination, communications, reporting, and cross-functional initiatives. The role also manages calendars and travel, tracks project progress, maintains office processes, and uses AI-enabled tools to improve workflows. Applicants should have a relevant bachelor’s degree and 5–8+ years of related experience, including support for C-suite or SVP-level executives.
The posting
As published on tfghospitality.com. Pulled from the employer's site and shown as they wrote it.
Overview
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.
As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com
Job Description
The Executive Office Manager will serve as a strategic and operational partner to the COO - Hotel Operations and SVP Development, ensuring seamless coordination of executive priorities, strategic initiatives, communications, and operational execution.
This role requires a highly organized, proactive, and discreet professional capable of managing complex executive functions, supporting cross-functional initiatives, and driving efficiency across the Executive Office. The ideal candidate thrives in a fast-paced hospitality environment, demonstrates exceptional stakeholder management skills, and leverages technology and AI-enabled tools to enhance productivity, reporting, and decision-making.
- Provide high-level administrative, operational, and strategic support to the COO – Hotel Operations and SVP Development
- Manage complex calendars, travel arrangements, executive communications, and meeting coordination
- Act as a gatekeeper and facilitator for executive priorities, ensuring alignment, follow-up, and timely execution of action items
- Prepare presentations, reports, briefing materials, business cases, and executive summaries for internal and external stakeholders
- Coordinate strategic initiatives and cross-functional projects across Hotel Operations and Development, ensuring timelines and deliverables are achieved
- Monitor project progress, maintain reporting dashboards, and provide regular status updates to leadership
- Support leadership in driving operational excellence, process improvement, and organizational effectiveness initiatives
- Leverage AI-enabled tools, automation platforms, and digital productivity systems to improve workflow management, reporting, communication, and executive decision support
- Evaluate and support implementation of emerging AI solutions and intelligent workflows within the Executive Office
- Serve as a central liaison between Senior Leaders, hotel properties, corporate teams, external partners, and stakeholders
- Draft and manage professional correspondence and communications on behalf of the executives
- Maintain organized documentation, records, reporting systems, and executive office processes in line with governance standards
- Support budgeting, expense management, and administrative reporting where required
- Handle confidential and sensitive information with the highest level of discretion and professionalism
- Anticipate executive requirements, proactively resolve issues, and operate with a high degree of autonomy and sound judgment
- Act as an extension of the Executive Office, ensuring strategic priorities are translated into coordinated execution across the organization
Desired Skill & Expertise
- Bachelor’s degree in Business Administration, Hospitality Management, or related field
- 5–8+ years of experience in executive support, office management, or similar strategic coordination role, preferably within hospitality
- Experience supporting senior executives at C-suite or SVP level is essential
- Exceptional organizational, multitasking, and stakeholder management skills
- Strong written and verbal communication abilities with executive-level professionalism
- Proven ability to manage competing priorities in a fast-paced environment
- Strong business acumen and understanding of operational and corporate workflows
- Advanced proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)
- Strong analytical, reporting, and problem-solving capabilities with high attention to detail
- Experience preparing executive presentations, summaries, and strategic reporting materials
- Strong digital literacy and adaptability to emerging technologies, including AI-enabled productivity tools and workflow platforms
- Experience using AI platforms (e.g., ChatGPT, Microsoft Copilot, Gemini, or similar technologies) to support communication, research, reporting, and operational efficiency
- Highly resourceful, proactive, and capable of working independently with sound judgment and discretion
- Familiarity with multi-property hospitality or corporate structures is preferred