Explorer Team Leader

Overview/Basic Function:

The Explorer Team Leader supports the Explorer Manager in the daily operation and supervision of the Explorers Kids Club and children’s activity programming at Rosewood AMAALA. This role ensures that all activities are delivered safely, professionally, and in line with Rosewood’s A Sense of Place® philosophy and Forbes / LQA standards. The Explorer Team Leader acts as the on-the-floor leader, guiding Explorer Agents, maintaining service quality, ensuring child safety compliance, and delivering engaging, age-appropriate experiences for children and families. The position requires strong leadership presence, excellent communication skills, and hands-on involvement in daily activities and guest interactions.

Essential Duties & Responsibilities :

Team Leadership & Supervision

· Support the Explorer Manager in supervising, guiding, and motivating the Explorers team to deliver consistent, high-quality service.

· Act as the shift leader in the absence of the Explorer Manager, ensuring smooth daily operations.

· Assist with daily task allocation, break coverage, and activity assignments based on business needs.

· Provide on-the-job coaching and support to Explorer Agents, ensuring adherence to SOPs, safety standards, and service expectations.

· Support onboarding and training of new Explorer team members.

Operations & Guest Experience:

· Oversee the smooth execution of daily Kids Club operations during assigned shifts.

· Ensure all check-in and check-out procedures are followed correctly, including registration forms, parental consents, allergies, medical notes, and authorized pick-ups.

· Maintain a visible presence in the Kids Club, actively engaging with children, parents, and guardians.

· Ensure children are supervised at all times and that appropriate ratios are maintained.

· Address guest inquiries and concerns professionally and escalate complex issues to the Explorer Manager as required.

· Ensure guests and children are addressed by name, delivering personalized and attentive service.

Programming & Activities :

· Lead and actively participate in age-appropriate activities such as arts & crafts, games, storytelling, sports, themed sessions, and educational workshops.

· Support the implementation of culturally inspired programs reflecting AMAALA, the Red Sea environment, wellness, sustainability, and local heritage.

· Adapt activities based on age groups, group size, weather conditions, and energy levels while maintaining safety and engagement.

· Assist in organizing and delivering special events such as festive celebrations, movie nights, treasure hunts, and family activities.

Safety, Compliance & Child Protection :

· Ensure strict adherence to all child-safety policies, hygiene standards, and emergency procedures during assigned shifts.

· Monitor team compliance with child-protection guidelines, appropriate conduct, confidentiality, and professional boundaries.

· Ensure accurate record-keeping of attendance, consent forms, allergies, incidents, and accident reports.

· Immediately report and document any incidents or safety concerns, escalating to the Explorer Manager as required.

· Conduct routine safety checks of activity areas, toys, and equipment Standards,

Quality & Reporting :

· Ensure departmental SOPs and procedures are followed consistently during daily operations.

· Support the Explorer Manager in maintaining compliance with Rosewood brand standards and Forbes Travel Guide / LQA requirements.

· Conduct regular spot-checks of Kids Club areas to ensure cleanliness, organization, and safety.

· Assist with daily operational reporting, including participation levels, feedback, and incident logs.

· Participate actively in departmental briefings and hotel meetings as required.

Inventory & Asset Control:

· Monitor daily use and condition of toys, games, craft supplies, and equipment.

· Ensure all materials are clean, safe, age-appropriate, and stored correctly.

· Report shortages, damages, or maintenance needs to the Explorer Manager.

· Assist with basic inventory counts as assigned.

Confidentiality :

While working for the company, access to confidential information concerning guests, children, associates, and company operations is required. All such information must remain strictly confidential and must not be disclosed to unauthorized parties.

Health & Safety :

· Comply with all Health & Safety regulations applicable to the workplace.

· Ensure safe working practices are followed by all team members during assigned shifts.

· Report hazards, defects, or incidents immediately according to hotel procedures.

· Be fully conversant with: o COSHH Regulations o Departmental Risk Assessments o Hotel Fire & Bomb Procedures

Other :

· This job description is not exhaustive and may be amended based on operational requirements.

· Flexibility in working hours and duties is required based on business levels

Qualifications:

· Experience: Minimum one years’ experience in a similar capacity for a luxury or ultra-luxury hotel.

· Education: High school diploma required; childcare, education, hospitality, or supervisory certifications preferred

· General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

· Technical Skills: Good knowledge of luxury hospitality service standards, ability to complete reports, schedules, and checklists, comfortable using hotel systems and basic office software, strong problem-solving and conflict-handling skills.

· Language: Required to speak, read and write English, with fluency in other languages preferred.

· Physical Requirements: Ability to actively supervise children indoors and outdoors, move throughout work areas, and participate in activities.