Summary
Serco Middle East is building a talent pool for Fire Alarm First Responders in Dubai. The role responds to fire alarm activations within designated zones, with a target response time of 180 seconds, and carries out fire equipment checks and basic safety inspections. Duties also include supporting evacuations, gathering incident information and reporting to the Control Room Operator. A high school certificate, diploma or degree is preferred, along with fire warden or security experience and relevant fire, first aid and health and safety training; hiring is subject to contract award.
The posting
As published on serco.com. Pulled from the employer's site and shown as they wrote it.
Fire Alarm First Responder (FAFR) - STCA
Impact a better future
Serco:
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.
We have been operating in the Middle East since 1947 and have a profound understanding of the region.
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.
+impact:
+impact, Serco’s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business.
We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world.
We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset & facilities management, HSQ and sustainability.
Our work ensures a positive impact where it matters most.
We’re different because we do.
Your Opportunity
We’re building our talent pool for Fire Alarm First Responders (FAFR). Join us and be part of a team where every second counts. The primary responsibility is to provide an initial response within the designated zone(s), responding to fire alarm activations within 180 seconds (3 minutes).
The secondary responsibility is to provide basic fire/health and safety checks of the designated zone(s) to ensure a safe working environment and report any defects regarding fire equipment. This is a shift based role, covering 24/7/365 service and operating on a 12-hour shift pattern.
The ideal candidate should possess strong communication and multitasking skills, with the ability to work effectively both independently and as part of a team.
The hiring for this role is subject to contract award
Key Accountabilities
- The FAFR shall conduct periodic inspection and testing of portable fire extinguishers situated in all designated Fire Alarm patrol zones
- Perform periodic checks of all areas within the patrolling zone to ensure good housekeeping and a safe working environment
- Conduct continual familiarization with escalators/fire exits and egress routes
- Acknowledge the incident response and location required by the Control Room Operator
- Respond to the area, identified by either a visual report or by the building management system (BMS) fire alarm signal and assess whether the incident is a confirmed fire
- Immediately inform Control Room Operator if false alarm, confirming no fire
- Coordinate with the client's Staff to achieve the evacuation of people away from the immediate area of danger to a safer location
- To ensure that retail, restaurants and any other units have initiated their evacuation plans and back-of-house areas are clear of people (if safe to do so)
- To gather information regarding the type and nature of incident, what is involved, and if persons are missing. This information must be passed to Control Room Operator.
Specific Requirements
- Ideally, holder of High school certificate, Diploma or Degree in any relevant field
- Successfully completed training as a Fire Warden or Security Staff, ideally with some work experience within either role
- Basic Fire Extinguisher Training
- First Aid Certification
- Fire Warden Training
- Health and Safety Certification
- Good level of communication skills
- Willing to be trained on Health, Safety & Environment
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.