Summary
Royale Hayat Hospital is hiring a Floor Coordinator for its Hospitality / Guest Services department. The role supports patient satisfaction during inpatient stays by welcoming patients, explaining facilities and services, coordinating room services and responding to patient needs. Duties also include billing and payment collection, gathering feedback, arranging discharge meetings and escorting patients at discharge. Applicants need a high school vocational certificate or above, preferably a degree, 2–3 years of related experience, computer literacy, and spoken, written and reading proficiency in Arabic and English.
The posting
As published on royalehayat.com. Pulled from the employer's site and shown as they wrote it.
About the role
Focuses on patient satisfaction in the inpatient setting. Applies quality improvement strategies to make patient experience more valuable throughout hospitalization.
Department
Hospitality / Guest Services
Responsibilities
- Welcome patients on arrival
- conduct courtesy visits post-delivery
- inform patients about discharge time and packages
- explain facilities and complimentary services
- coordinate room services
- handle billing and payment collection
- coordinate patient stay extensions
- ensure rapid response to patient needs
- act as patient advocate
- gather patient feedback
- coordinate exit meetings
- escort patients at discharge
Requirements
- High School Vocational Certificate or above, preferably Graduate in any discipline. 2–3 years related experience. Computer literacy. Arabic & English (speaking, reading & writing). Good customer relations skills, positive outgoing personality