Summary
Hilton is hiring a Food and Beverage Guest Relations Agent for DoubleTree by Hilton Resort & Spa Marjan Island in Ras Al Khaimah. The role welcomes dining guests, anticipates their needs, supports celebrations and VIP arrangements, and responds to questions or concerns. The agent coordinates with service, kitchen, and management teams and maintains guest preferences, reservations, and service notes. Hilton looks for a team member who demonstrates hospitality, integrity, teamwork, ownership, and professional service standards.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself making every dining experience a memorable one. As an F&B Guest Relations Agent, you’ll be at the heart of the guest experience, welcoming guests, anticipating their needs, and providing personalized service throughout their visit. By working closely with our Food & Beverage teams, you’ll help create seamless experiences that reflect the light and warmth of Hilton hospitality.
Responsibilities
Here's what you'll do during a typical day:
- Create memorable experiences: Welcome and engage with guests, anticipate their needs, and provide personalized assistance throughout their dining experience.
- Make every occasion special: Support special requests, celebrations, and VIP arrangements with care and professionalism.
- Listen and make it right: Respond to guest questions, feedback, and concerns promptly, following up when needed to ensure satisfaction.
- Work as one team: Coordinate closely with service, kitchen, and management teams to ensure smooth service, seating, and an exceptional guest experience.
- Stay organized and informed: Maintain accurate guest preferences, reservations, and service notes while communicating special requests with the relevant teams.
- Represent our brand: Maintain Hilton service, grooming, and professional standards while creating positive and lasting impressions for our guests.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.