Summary
Accor is seeking a Food & Beverage Guest Relations team member for Fairmont Riyadh in Riyadh, Saudi Arabia. The role involves welcoming and seating restaurant guests, managing reservations, answering calls, and responding to guest questions and concerns. Candidates should have hospitality training or relevant experience, strong communication and organizational skills, and excellent customer service abilities. One year of experience in a four- or five-star hotel is preferred, while freshers with strong hospitality training are also encouraged to apply.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Why Work for Accor?
We are so much more than a world-leading hospitality company. We welcome you for who you are, and with us, you will find a career and a brand that match your personality and aspirations.
We support you in growing and learning every day. We strive to make your work meaningful and ensure that you can explore the limitless opportunities Accor has to offer throughout your journey with us.
At Accor, you can write every chapter of your own story, and together, we can shape the future of hospitality and dining. Discover the life that awaits you at Accor and visit https://careers.accor.com/.
Do what you love, make a difference in communities around the world, and dare to challenge the status quo!
#BELIMITLESS
Job Description
We are seeking a professional and enthusiastic Food & Beverage Guest relation to join our dynamic team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and organized dining experience. This position requires exceptional organizational skills, genuine hospitality, and a commitment to delivering outstanding customer service in a fast-paced, collaborative environment.
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staff
- Maintain comprehensive knowledge of the dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing structure
- Manage restaurant reservations efficiently by taking, recording, and confirming bookings in accordance with departmental standards
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette
- Communicate reservation changes and cancellations to management promptly as they occur throughout your shift
- Review the reservation book daily, pre-assign designated tables, and follow up on all special guest requests
- Ensure all menus and check folders are cleaned, organized, and available in sufficient quantities
- Maintain a clean, organized, and welcoming Guest Relation stand at all times
- Monitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptly
- Anticipate heavy business periods and organize procedures to manage waiting lines efficiently
- Respond to guest inquiries accurately and provide information about hotel services and activities
- Handle guest complaints with professionalism, following established procedures to ensure immediate resolution and guest satisfaction
- Assist restaurant staff with their duties when requested to optimize service delivery and maintain a cooperative working environment
- Monitor table clearing and resetting procedures to ensure compliance with departmental standards
- Promote food and beverage outlets to guests during slower periods
- Maintain high standards of personal appearance, hygiene, and professional presentation at all times
- Report for duty punctually, wearing the correct uniform and name tag
- Comply with all hotel policies, fire safety procedures, health and safety regulations, and local legislation
- Attend training sessions and meetings as required
- Remain flexible and willing to extend job duties to meet business demands and guest service needs
Qualifications
- Diploma or degree in vocational hospitality (preferred)
- Minimum one year of experience in a 4-5 star hotel environment, or equivalent hospitality experience; freshers with strong hospitality training are encouraged to apply
- Excellent verbal and written communication skills in English; proficiency in Arabic is a plus
- Strong organizational and multitasking abilities with keen attention to detail
- Proficient phone etiquette and reservation management skills
- Demonstrated ability to work efficiently in a fast-paced, high-volume environment
- Exceptional customer service orientation with genuine empathy and cultural sensitivity
- Problem-solving skills and ability to handle guest concerns with professionalism and grace
- Collaborative mindset with the ability to work effectively with diverse teams
- Flexibility to adapt to changing circumstances and willingness to support team members
- Knowledge of restaurant operations, table management, and dining service standards
- Ability to maintain composure and resilience under pressure
- Professional appearance and commitment to maintaining high hygiene standards
- Familiarity with local customs and cultural practices relevant to Riyadh, Saudi Arabia
- Basic cash handling knowledge and ability to assist with cashiering procedures
Additional Information
Your Team and Working Environment:
Join our warm and welcoming Guest Relations team, where hospitality, professionalism, and guest satisfaction are at the heart of everything we do. In this dynamic and fast-paced environment, you will work alongside passionate colleagues who value teamwork, attention to detail, and building meaningful relationships with our guests while creating memorable experiences throughout their journey with us.
Our Commitment to Diversity & Inclusion:
We are an inclusive and diverse workplace that celebrates individuality and promotes equal opportunity for all. Our goal is to build a team where everyone feels valued, respected, and empowered to grow—regardless of background or experience.