Summary
Accor is hiring a Food & Beverage Hostess for the Queen Elizabeth 2 floating hotel in Dubai. The role includes greeting and seating guests, managing waitlists and reservations, answering restaurant calls, and informing guests about promotions. The hostess also coordinates table allocation and dietary requirements, handles billing and payments, and supports a smooth handoff to service staff. Applicants should have at least 1 year of similar experience, proficiency in Micros, and fluent English.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.
Job Description
- Present a positive first impression of the establishment’s friendliness, excellent service and high standards.
- Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave.
- Inform guest about current promotion and who will be serving them to ensure a smooth handoff to the service staff.
- Answer incoming calls to the restaurant and provide appropriate service.
- Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders and to receive payments by validating credit charges; approving checks; accepting currency.
- Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing.
Qualifications
- Proficiency in Micros
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- At least 1 year experience working on a similar role.
- Hospitality background is preferred.
- Fluency in English; additional languages are a plus.