Summary
Rotana Hotels is seeking a Russian-speaking Front Desk Agent in Dubai. The role includes greeting and checking in guests, responding to calls and emails, assisting with inquiries and complaints, processing cash and card payments, and maintaining the front desk area. Applicants must be fluent in Russian and English, have customer service or administrative experience, and know hotel procedures. The posting lists the career level as Management.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
Summary:
We are seeking a talented Front Desk Agent who is fluent in Russian to join our team. The ideal candidate will be responsible for providing excellent customer service and administrative support to our guests.
Job Responsibility:
- Greet and check-in guests in a professional and friendly manner
- Answer phone calls and emails, and provide accurate information to guests
- Assist guests with inquiries, requests, and complaints
- Handle cash and credit card transactions
- Maintain a clean and organized front desk area
Candidate Requirements:
- Fluency in Russian and English is required
- Proven experience in a customer service or administrative role
- Excellent communication and interpersonal skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Knowledge of hotel procedures and hospitality industry standards
Job Details
Posted Date:
2026-10-07
Job Location:
United Arab Emirates - Dubai
Department:
Front Office
Preferred Candidate
Career Level:
Management