Summary
Emaar is hiring a Front Office Ambassador in Dubai to support an exceptional guest experience throughout the stay, from check-in to check-out. The role includes front office operations, following service standards, preventing complaints and supporting service recovery. Applicants should have at least four years of hospitality experience and at least two years in a supervisory role or similar experience in a five-star hospitality setting. A high school diploma is required; a college degree in hotel management or a related field is preferred.
The posting
As published on emaar.com. Pulled from the employer's site and shown as they wrote it.
This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.
Responsibilities
Conduct all operational tasks in Front Office while living up to service standards and procedures.
Go the extra (s)mile where you can.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
Qualifications
Genuine service personality, with high EQ.
Minimum 4 years’ experience in Hospitality industry.
Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.