Summary
Accor is hiring a Front Office Supervisor at SOFITEL JABAL OMAR MAKKAH in Makkah, Saudi Arabia. The role oversees front office operations, supervises and trains staff, manages guest services and complaints, and coordinates with other hotel departments. Applicants need at least one year of supervisory experience in a luxury hotel and proficiency in spoken and written English and Arabic; a hospitality diploma is an asset. The posting states that the role is for Saudi nationals only.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Unternehmensbeschreibung
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Stellenbeschreibung
- Oversee and coordinate all front office operations, including reception, concierge, and guest services
- Supervise, train, and mentor front office staff to maintain high-quality service standards
- Manage guest check-ins, check-outs, and inquiries efficiently and professionally
- Handle guest complaints and resolve issues promptly and effectively
- Ensure accurate and timely completion of all front office administrative tasks
- Collaborate with other departments to provide seamless guest experiences
- Monitor and maintain front office inventory and supplies
- Implement and uphold hotel policies and procedures
- Assist in creating work schedules and managing staff performance
- Stay updated on local events and attractions to provide guests with relevant information
Qualifikationen
- Motivator and Proactive
- People person & a team player
- Positive attitude and well-spoken
- Organized & result driven
- Open-minded
- Displays initiative
- Commitment to professional values
- Thinking out of the box
- · Proficient in the English and Arabic (verbal & written)
- · Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- · Must be flexible in terms of working hours
- · A hospitality diploma is an asset
- · Knowledge of Property Management System and Windows
- · Prior experience in customer service an asset
- · Proven ability to handle cash effectively and accurately
EXPERIENCE
- · Minimum 1 year supervisory experience in luxury hotel
Zusätzliche Informationen
experience is an asset
Fluency in English, additional languages are a plus