Summary
Wynn Al Marjan Island is hiring a Gaming Marketing Services Supervisor for its resort in Ras Al Khaimah, UAE. The role supervises gaming marketing services and player engagement, ensures compliance with UAE gaming laws and GCGRA regulations, and coordinates with hotel, food and beverage, transportation, and gaming teams. Applicants need a relevant bachelor’s degree, at least 4 years of gaming or hotel reservation experience, and at least 2 years of supervisory experience. The role requires experience supporting VIP or mass players, proficiency with OPERA, CRM, and Microsoft Suite, and flexibility to work weekends and holidays; salary is paid in AED, with no amount stated.
The posting
As published on wynnalmarjanisland.com. Pulled from the employer's site and shown as they wrote it.
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is looking for a Supervisor to join our Gaming Marketing Services Team.
The primary duties and responsibilities of this role are:
Regulatory & Compliance Oversight
Ensure all gaming marketing activities comply with UAE gaming laws, GCGRA regulations, licensing conditions, and internal controls
Enforce Responsible Gaming principles across all marketing and player engagement activities
Ensure promotions, incentives, and player benefits operate strictly within approved regulatory frameworks
Support compliance audits, investigations, and regulator inquiries related to marketing services
Escalate regulatory risks, player behavior concerns, or control breaches immediately
Marketing Services & Player Engagement
Supervise day‑to‑day gaming marketing services and host support activities
Ensure player interactions by the gaming telemarketing team follow approved scripts, eligibility rules, and access controls
Monitor service delivery for VIP and premium players under enhanced AML, KYC, and risk protocols
Ensure no inducement, preferential treatment, or communication breaches occur
Operational Coordination
Ensure marketing activity aligns with floor operations and approved schedules
Coordinate with Player/Business Development, Hotel Operations, F&B, Transportation & Gaming teams as required
Monitor service coverage, staffing levels, and operational risks
Reporting & Controls
Review and submit accurate reports on:
Player engagement activity
Marketing service utilization
Incidents, exclusions, or escalations
Maintain audit‑ready documentation as required by regulators
About You:
- Bachelor’s degree in marketing, Hospitality, Business, or Compliance‑related field
- Minimum of 4+ years in gaming / hotel reservation experience in a large hotel. At least 2 years of supervisory experience required. Experience in a gaming / hotel highly regarded
- Prior supervisory or team‑lead experience required
- Experience working with VIP/Mass players under controlled conditions
- Proficient in operating OPERA, CRM and Microsoft Suite software programs
- Ability to work flexible hours, including weekends and holidays, based on business needs
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.