Summary
Hilton is seeking a Group, Conference and Events Intern for Conrad Dubai. The intern will support group and event enquiries, proposals, bookings, contracts, client communication, and event planning and delivery. The role also involves coordinating with hotel departments, preparing event documents and reports, and assisting with billing and post-event account closure. The posting does not specify required qualifications, salary, or visa conditions.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
As a Group, Conference and Events Intern at Conrad Dubai, you’ll support the planning and delivery of exceptional events, coordinating logistics, collaborating with diverse teams, and ensuring every detail reflects our luxury standards. Gain hands-on experience while helping create seamless, memorable experiences for our guests – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day as a Group, Conference and Events Intern at Conrad Dubai:
Qualify Business Opportunities: Review incoming enquiries, qualify group and event requirements, and identify opportunities to maximize revenue across guestrooms, meetings, and banquet facilities.
Prepare Tailored Proposals: Develop and send personalized proposals within 24 hours of receiving qualified leads, ensuring accuracy, attention to detail, and alignment with the hotel’s sales strategy.
Drive Sales Conversion: Follow up on proposals and tentative bookings, support negotiations, reconnect with previous clients, and nurture existing relationships to secure new and repeat business.
Manage Contracts and Deposits: Prepare contracts and amendments, coordinate signatures, follow up on deposits, and ensure all commercial terms are accurately documented.
Maintain Booking Systems: Update Delphi with offers, tentative bookings, definite business, room blocks, and event details in accordance with Hilton’s commercial standards and procedures.
Coordinate Event Planning: Support the planning and coordination of confirmed groups and events, ensuring all client requirements, arrangements, and special requests are captured and communicated accurately.
Conduct Site Inspections: Welcome prospective and confirmed clients, conduct site visits, showcase the hotel’s facilities, and help convert enquiries into business opportunities.
Prepare Event Documentation: Create and distribute Banquet Event Orders (BEOs), Group Instruction Sheets (GIS), rooming lists, group files, and other essential documents within agreed timelines.
Coordinate Hotel Operations: Collaborate with Food and Beverage, Front Office, Housekeeping, Finance, and other departments to ensure seamless event preparation and delivery.
Support Client Meetings: Participate in pre-conference meetings and weekly BEO meetings, helping clarify requirements, confirm arrangements, and address outstanding details.
Manage Group Administration: Assist with room block management, Special Rate Plans (SRPs), cutoff dates, permit applications, pro-forma invoices, final billing, and group account reconciliation.
Monitor Payments and Invoicing: Follow up on contracted deposits, coordinate accurate invoicing and supporting documentation with Finance, and assist with commission processing and payment tracking.
Deliver Thoughtful Client Service: Maintain exceptional communication throughout the client journey, anticipate requirements, respond promptly to enquiries, and support a smooth and personalized experience.
Gather Feedback and Improve: Collect client feedback following events, share insights with relevant departments, and support continuous improvement in service delivery and client satisfaction.
Build Product and Market Knowledge: Develop a strong understanding of Conrad Dubai’s event venues, guestrooms, packages, and services, while staying informed about competitor offerings and market trends.
Prepare Reports and Track Performance: Assist with Delphi data extracts, event and group reports, demand calendars, booking updates, commission reports, and other commercial and operational reporting requirements.
Support Sustainability and Compliance: Assist with LightStay and other relevant reporting, ensure accurate records, and follow brand standards, hotel policies, and applicable permit and documentation requirements.
Contribute to Team Activities: Participate in sales calls, business development initiatives, BBOB activities, team meetings, and other departmental projects as required.
Support Post-Event Closure: Help finalize in-house groups after departure, verify billing and outstanding payments, close group accounts, and ensure all records are updated accurately.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of theaward-winning Conrad Dubai team, you’ll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality.
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.