Summary
IHG Hotels & Resorts is hiring a Guest Experience Supervisor for the Holiday Inn & Staybridge Suites Dubai Business Bay hotel cluster. The role oversees daily Front Office operations, supports Guest Experience Specialists, engages with guests in the lobby, and ensures guest preferences and entitlements follow brand standards. The supervisor also coordinates with other departments on matters affecting guest service and hotel operations. Previous experience in a similar role, supervisory experience, strong relationship-building skills, and excellent English communication are required; additional languages are preferred.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
ABOUT US
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles & creating connections are our specialty. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn & Staybridge Suites family.
The Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels, is looking for an experienced Guest Experience Supervisor to join their extraordinary team!
Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.
YOUR DAY TO DAY
As Guest Experience Supervisor, your main responsibilities will be to works under the general direction of the Rooms Manager, and within the established IHG and local hotel policies and procedures. Interact with guests and members of the community. Handling daily Front Office operations and ensure Guest Experience Specialists duties are hassle free so they can focus on providing great service to guests. Making the lobby as their main location point ensuring that every guest is engaged and being taking care of.
Supervise guest’s preferences and ensure guests receive their entitlements as per Brand Standards. Establish a closed network of communication to inform departments on all pertinent matters affecting guest service and hotel operations.
WHAT WE NEED FROM YOU
It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!
Previous experience in a similar role required, supervisory experience in managing guest expectations by driving the team performance.
Excellent English communication skills, additional languages preferred.
Strong ability to build and maintain relationships.
WHAT WE OFFER
We'll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.