Summary
Rixos Premium Saadiyat Island is seeking a Guest Relations Agent to support guests throughout their stay, from check-in to check-out. The role handles requests and complaints, coordinates with hotel departments, shares information about facilities and local attractions, and records guest feedback. Applicants should have at least 2 years of customer-facing experience, preferably in hospitality or front office, proficiency with hotel management software and Microsoft Office, and fluency in English and Russian. The resort is located on Saadiyat Island in Abu Dhabi.
The posting
As published on ennismore.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
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Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Description
The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Assist with check-in and check-out procedures efficiently and accurately.
- Handle guest requests, inquiries, and complaints in a timely and courteous manner.
- Provide information on hotel facilities, services, and local attractions.
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
- Maintain updated knowledge of hotel policies, promotions, and room availability.
- Record guest feedback and contribute to improving guest satisfaction scores.
- Anticipate guest needs and offer proactive assistance.
- Promote hotel services, facilities, and upgrades when appropriate.
Qualifications
- Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.
- Excellent communication and interpersonal skills.
- Friendly, empathetic, and service-oriented personality.
- Proficient in using hotel management software and Microsoft Office.
- Ability to multitask and remain calm under pressure.
- Fluent in English and Russian language (additional languages are a plus).
- Flexibility to work shifts, weekends, and holidays as needed.
Additional Information
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding