Summary
Minor Hotels is seeking a Guest Relations Officer for Al Najada Doha Hotel By Tivoli in Doha. The role involves anticipating guest needs, responding helpfully to inquiries, resolving guest satisfaction issues and following up in a timely manner. Candidates should have a college degree in hotel management or a related field and previous Front Office or Guest Services experience. Excellent communication skills, experience with Front Office Systems and written and spoken English are required.
The posting
As published on minorhotels.com. Pulled from the employer's site and shown as they wrote it.
Job Location:
Al Najada Doha Hotel By Tivoli
Overview
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Job Description
As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.
Qualifications
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
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