Summary
AW Rostamani Group is hiring a Guest Relations Officer for its Deira showroom in Dubai. The role welcomes customers, connects them with sales consultants, follows up after showroom visits, manages leads and telephone inquiries, and prepares customer service reports. It also supports vehicle stock checks, test drives, showroom displays, and supplies inventory. Applicants should have a high school diploma or equivalent, 1–3 years of similar experience, strong communication and organizational skills, and proficiency in Microsoft Office; English is required and Arabic is desirable.
The posting
As published on awrostamani.com. Pulled from the employer's site and shown as they wrote it.
Job purpose: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers
Job responsibilities:
- Greet and welcome customers confidently and professional manner
- Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments.
- Assisting the customers till a sales consultant becomes available.
- Contacting the customers after two days of their visit to ensure maintaining high level of customer service.
- Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
- Create the lead in Salesforce and transfer to the sales consultant
- Ensure all leads are converted and report to the manager
- Creating Leads from Telephone Inquiries and send it to the Sales Team.
- To ensure all incoming calls get answered within three rings
- To ensure all calls will be transferred to the right person within 45 seconds
- Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required.
- Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly.
- Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)
- Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.)
- Support the Delivery in charge in conducting a physical stock check – (Weekly)
- Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)
- Support in keeping records of maintenance on the Fleet of Test drive vehicles.
- Preparation in support of test drives to Sales Executive’s.
- Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily)
- Assist in obtaining the required maintenance and support suppliers
- Keep a stock inventory of supplies and report to line manager accordingly
Educational Qualification
- High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.
Work Experience
- Minimum 1-3 year of work experience in the similar role
Competencies
- Proven experience in customer service, preferably in a showroom, retail, or hospitality setting.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to work under pressure and handle multiple tasks.
- A professional and friendly demeanor with a focus on customer satisfaction.
- Proficiency in Microsoft Office and showroom management software (preferred).
Languages
- English, Arabic is desirable