Summary
Al-Futtaim is hiring a Guest Relations Officer for its Dubai automotive showroom. The role welcomes visitors, records their details and reasons for visiting, answers or escalates queries, and connects customers with the sales team. Applicants need a high school diploma or equivalent and at least two years of customer-facing experience, with strong English communication skills; Arabic and familiarity with IT systems are advantages. The posting specifies that applicants must be UAE nationals.
The posting
As published on alfuttaim.com. Pulled from the employer's site and shown as they wrote it.
Overview Of The Role:
- The Guest Relations Officer is primarily responsible for ensuring a welcoming and professional atmosphere for all showroom visitors, facilitating a smooth transfer to the sales department. The role requires establishing customer requirements effectively and providing excellent customer service to enhance customer experience. Success in this role is measured by customer satisfaction surveys and effective query resolution, ensuring a seamless customer journey from arrival to sales engagement.
What You Will Do:
General
- Welcome all showroom visitors, log reasons for visit, and forward to relevant team members.
- Provide excellent and delightful customer experience as per company policy and procedures.
- Resolve customer queries promptly within company guidelines and escalate to higher levels if necessary.
- Attend to customer needs, understand their requirements, ensuring maximum enquiries are handled and responsibly forwarded.
- Log all visits including time, date, and visitor details.
- Maintain up-to-date knowledge of personnel and procedures through initial induction and regular training.
- Deliver warm welcomes to all walk-in customers quickly and efficiently, coordinating with employees and customers.
Required Skills To Be Successful:
- Excellent English communication skills.
- Strong customer relationship management skills.
- Ability to engage with customers easily and build rapport.
- Proactive attitude with a hardworking and motivated approach.
What Qualifies You For The Role:
- High school diploma or equivalent.
- Minimum of 2 years in a customer-facing role.
- Proficiency in English; knowledge of Arabic is an advantage.
- Understanding of IT systems is beneficial.