Summary
Hilton is hiring a Guest Relations Supervisor in Abu Dhabi. The role oversees daily guest relations, VIP arrangements, guest requests and complaint handling, while coordinating with other departments and supporting Front Office operations. Candidates should have experience in guest relations, Front Office or a similar hospitality role, strong communication and customer service skills, and good written and spoken English. Familiarity with ONQ, Synergy and Hilton Honors is an advantage. The posting specifies that the role is for UAE nationals.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
As a Guest Relations Supervisor, you will ensure that all guests receive a warm welcome, personalized attention, and professional service throughout their stay.
You will oversee daily guest relations activities, manage VIP arrangements, respond to guest needs, and work closely with other departments to ensure a smooth guest experience.
You will also support Front Office operations, maintain accurate guest information, and ensure that Hilton service standards are consistently followed.
Responsibilities
Qualifications and Skills
- Previous experience in Guest Relations, Front Office, or a similar hospitality role.
- Good communication and interpersonal skills.
- Good command of English, both written and spoken.
- Strong customer service and problem-solving skills.
- Ability to handle guest complaints professionally.
- Good organizational and time management skills.
- Ability to work under pressure and manage multiple tasks.
- Knowledge of hotel operations and guest service standards.
- Familiarity with ONQ, Synergy, and Hilton Honors is an advantage.
- Ability to work independently and as part of a team.
- Positive attitude, professional appearance, and attention to detail.
- Flexibility to work different shifts, weekends, and public holidays.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.