Summary
IHG Hotels & Resorts has an internal vacancy for a Guest Service Agent in Al Khobar, Saudi Arabia. The role welcomes and assists guests, handles check-in and check-out, responds to inquiries, and coordinates with other departments. Duties also include addressing guest feedback and promoting hotel services when appropriate. Previous hospitality or customer service experience is preferred, and fluency in English and Arabic is required; the role involves shifts, weekends, and holidays.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
We are pleased to announce an internal vacancy for the position of Guest Service Agent within the Front Office team. This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner.
Key Responsibilities:
Welcome and assist guests in a friendly and professional manner
Perform check-in and check-out procedures using the property management system
Respond to guest inquiries and provide accurate information and support
Coordinate with other departments to ensure guest satisfaction
Handle guest complaints or feedback in a timely and effective way
Promote hotel services and facilities when appropriate
Qualifications:
Previous experience in hospitality or customer service is preferred
Strong communication and teamwork skills
Fluency in English and Arabic is required
Ability to work shifts, including weekends and holidays