Guest Service Officer - Telecommunication

Accor
Dubai, United Arab Emirates
Posted 13 Oct
Verified source

Job type: Full-time
Work mode: —
Seniority: Mid level
Salary: Not stated

Summary

Accor is hiring a Guest Service Officer - Telecommunication for Sofitel Dubai Downtown in Dubai. The role involves managing hotel calls to brand standards, assisting guests with communications, providing friendly service, and helping maximize room occupancy. Candidates should have a hospitality or Room Division diploma or degree and 2 to 5 years of experience, depending on their education and career background. Fluent English is required; a second language is an advantage.

The posting

As published on accor.com. Pulled from the employer's site and shown as they wrote it.

Company Description

Sofitel Dubai Downtown

French luxury and local cuisine in the world's most exciting city

Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. Its 31 floors of artfully designed rooms and suites in addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf.

Job Description

You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!

Effectively manage all calls to the hotel as per the company's Brand Standards
Consistently offer exceptional, friendly, and engaging service
To be constantly aware of the room situation and to strive to obtain maximum occupancy
To attend to the hotel guests in all communication from inside and outside the hotel
To be aware of the hotel's security, fire, and safety procedures
To be flexible with shift rotations, including night shifts, as required by the operation.

Qualifications

Diploma or degree in vocational hospitality or Room Division
2 to 5 years' experience, depending on education and career background
Languages: fluent in English and a 2nd language would be a plus

View the original posting

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Summary

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