Summary
Minor Hotels is hiring a Guest Service Supervisor for Souq Waqif Boutique Hotel By Tivoli in Doha. The role oversees guest service and front office staff, supports check-in and check-out, handles guest concerns, and coordinates with other hotel departments. It also includes coaching team members, preparing shift schedules, monitoring service quality, and maintaining operational records. Applicants need a diploma or bachelor’s degree in hospitality management or a related field, 2–5 years of relevant experience, and familiarity with hotel systems such as Opera or Fidelio.
The posting
As published on minorhotels.com. Pulled from the employer's site and shown as they wrote it.
Job Location:
Souq Waqif Boutique Hotel By Tivoli
Overview
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
The Guest Service Supervisor oversees daily guest service operations to ensure guests receive professional, efficient, and friendly service. This role supervises front desk or guest relations staff, handles guest concerns, supports operational procedures, and helps maintain high customer satisfaction standards.
Key Responsibilities
- Supervise and support guest service/front office staff during shifts
- Ensure smooth check-in and check-out processes
- Handle guest inquiries, complaints, and special requests professionally
- Monitor service quality and ensure company standards are maintained
- Train, coach, and mentor team members
- Prepare shift schedules and assign duties
- Coordinate with housekeeping, maintenance, and other departments
- Ensure accurate billing, reservations, and cash handling procedures
- Monitor lobby appearance and guest areas
- Assist with VIP guest arrangements and escalations
- Maintain records, reports, and operational logs
- Ensure compliance with health, safety, and company policies
Qualifications
Required Qualifications
- Diploma or Bachelor’s degree in Hospitality Management or related field
- 2–5 years of experience in hospitality or customer service
- Previous supervisory experience preferred
- Strong communication and interpersonal skills
- Problem-solving and conflict-resolution abilities
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Ability to work shifts, weekends, and holidays
- Good organizational and multitasking skills
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