Summary
Rotana Hotels is seeking a Guest Services Manager for Al Ain Rotana in Al Ain, United Arab Emirates. The role oversees guest service personnel, gathers and acts on guest feedback, handles complaints, and coordinates guest requests, preferences, and amenities. It also involves maintaining knowledge of hotel and local services and ensuring front office areas are clean, safe, and hygienic. The preferred candidate is female.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
This position is based at Al Ain Rotana.
As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards
Job Details
Posted Date:
2026-09-08
Job Location:
United Arab Emirates - Al Ain
Department:
Front Office
Preferred Candidate
Gender:
Female