Summary
Rotana Hotels is seeking a Telephone Operator for Al Ain Rotana in Al Ain, United Arab Emirates. The role handles guest and internal calls, responds to queries, takes messages, and coordinates wake-up calls. It also involves operating the switchboard, using the Opera guest profile system, and coordinating with hotel departments to support service delivery. No salary or specific candidate qualifications are stated.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
This position is based at Al Ain Rotana.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
- Receive each guest call in a professional and friendly manner
- Maintain effective communication with all related department to ensure smooth service delivery
- Handle every query in a polite and courteous manner and exceed guest expectations
- Ensure guests are greeted by name upon calling as per the Rotana Standard
- Maintain an up to date knowledge of the hotel and local services
- Maintain an awareness of guest profile through the Opera guest profile system
- Complete management’s long distance call vouchers and record them on the traffic sheet
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard
Job Details
Posted Date:
2026-09-21
Job Location:
United Arab Emirates - Al Ain
Department:
Front Office