Summary
Power International Holding is seeking a Holidays Supervisor to plan and organize tailored holiday packages and travel arrangements. The role leads travel planning, supports a Holidays Coordinator, researches destinations and prices, makes reservations, and handles customer feedback and complaints. Candidates must be located in Qatar and have a bachelor's degree in Tourism or a related professional degree or Business Administration qualification. The posting asks for at least five years of work experience, including three relevant years; GCC experience is a plus.
The posting
As published on powerholding-intl.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
The role of the Holiday Supervisor is to plan, organize and create holiday package combining tour and travel components suitable for clients requirements. The role leads the continuous improvements to help the organization achieve its overall objectives through best practice, achieving value for money and delivering excellent customer service.
Job Responsibilities 1
Lead members on all aspects of travel planning and make recommendations to improve customer satisfaction.
Lead the Holidays Coordinator in providing feedback on the Joury’s service provision and continually improve the travel experience.
Analyze clients’ specifications or wishes and suggests suitable travel packages or services
Determine clients’ needs and suggest suitable travel packages
Organize and assist with all travel arrangements from beginning to end, including tickets, accommodation, transportation and tours.
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.
Provide travelers with pertinent information and useful travel/holiday materials (guides, maps, event
programs etc.)
Make reservations (normal and interline) as per customer requirements, including visa enquiries and travel insurances, as applicable.
Prepare and uses promotional techniques and materials to sell itinerary tour packages
Handle unforeseen problems and complaints and determines eligibility for money returns
Job Responsibilities 2
The candidate must be located in Qatar.
Job Knowledge & Skills
Knowledge of computer reservations systems, and e-travel.
Knowledge of key holiday destinations.
Knowledge of Microsoft Office Suite, including word, excel, PowerPoint, etc.
Knowledge of preparing tailored holidays packages and promotions.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
Leadership
Resilience
Quality
Agility
AI Fluency
Reservation Management L2
Travel Packages L2
Travel Insurance L2
Visa Requirements L2
Airline Rules and Regulations L2
Education
Bachelor's Degree in Tourism
Profesional degree in any related field or Business Administration