Summary
Hilton is seeking an Arabic-speaking Hostess for DoubleTree by Hilton Sharjah Waterfront Hotel & Residences in Sharjah. The role leads guest arrivals and seating, coordinates reservations and VIP arrangements, and supports smooth service with the Food & Beverage, Kitchen, and Front Office teams. The Hostess also handles guest feedback, supports and coaches the front-of-house team, and helps maintain Hilton and DoubleTree service standards. A hospitality qualification and hotel experience are advantages; fluency in Arabic and English is required.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, you’ll do that every time you come to work. As a Hostess (Arabic Speaker), you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Lead the guest arrival and seating experience, creating a warm and personalized first impression.
- Coordinate reservations, VIP arrivals, walk-ins, and table allocations to ensure smooth service flow.
- Anticipate guest needs, recognize preferences, and deliver personalized Hilton hospitality.
- Lead and support the front-of-house team during busy periods, maintaining service standards and efficiency.
- Handle guest feedback and service recovery promptly, escalating complex concerns when required.
- Coach and support team members on guest engagement, communication, and service standards.
- Coordinate with Food & Beverage, Kitchen, and Front Office teams to deliver a seamless guest journey.
- Monitor guest satisfaction and proactively identify opportunities to enhance the dining experience.
- Manage special occasions, VIP arrangements, and guest requests with attention to detail.
- Promote a guest-first culture while maintaining DoubleTree by Hilton brand and operational standards.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- Diploma/Degree in Hospitality Management or a related field is an advantage.
- Current or previous hotel experience is an advantage.
- Food & Beverage / Restaurant Operations training
- Guest Service and Customer Experience training
- Strong communication and interpersonal skills
- Leadership and team coordination skills
- Proficiency in hotel reservation and POS systems
- Fluency in Arabic and English is a must; additional languages are an advantage