Summary
AlphaMind is seeking a Hostess for its Son of a Fish venue in Dubai. The role welcomes and assists guests, manages reservations, seating plans and waitlists, and records guest preferences and special requests. It also coordinates VIP arrivals and guest information with reception and floor teams while maintaining a polished reception area and professional service standards. The posting does not state salary or visa conditions.
The posting
As published on addmind.com. Pulled from the employer's site and shown as they wrote it.
About AlphaMind
AlphaMind is a global lifestyle and hospitality entity born from a strategic partnership between ADMO Lifestyle Holding and Addmind Hospitality. Combining the expertise of two industry leaders, AlphaMind develops and operates worldclass restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and beyond. Its portfolio includes iconic brands such as CLAP, KIRA, LITT, Babylon, Sucre, Bar du Port, Iris, and other award-winning hospitality experiences.
Driven by creativity, innovation, and exceptional guest experiences, AlphaMind continues to expand its footprint globally while maintaining the highest standards of operational excellence and hospitality.
We are seeking a Hostess for our venue, Son of a Fish, to create a warm and memorable first impression for every guest. The role supports the reception team with guest arrivals, reservations, seating arrangements, and guest communication, while maintaining the highest standards of hospitality and professionalism.
Key Responsibilities
Guest Experience
- Welcome guests with warmth, confidence, and professionalism, creating an exceptional first impression from the moment they arrive.
- Escort guests to their tables in line with venue standards and established service procedures.
- Maintain a gracious, positive, and engaging manner throughout each interaction.
- Assist guests with enquiries, requests, and special requirements in a timely and attentive manner.
- Ensure every guest feels recognised, valued, and well cared for throughout their visit.
- Support the recognition of VIP guests and the coordination of special occasions and celebrations.
- Maintain an excellent understanding of the venue’s concept, menus, events, promotions, and guest offerings.
Reservations & Seating Management
- Manage reservations accurately and efficiently using approved booking systems and procedures.
- Support table allocation and seating plans to ensure smooth guest flow and optimal use of the venue.
- Maintain accurate and well-organised waitlists during busy service periods.
- Confirm upcoming reservations as required and ensure all booking details are up to date.
- Record guest preferences, dietary requirements, special requests, and relevant notes accurately.
- Communicate reservation changes, VIP details, and guest information clearly to the reception and floor teams.
Reception Operations
- Respond professionally to guest enquiries regarding reservations, operating hours, venue information, and general requests.
- Maintain a polished, organised, and welcoming reception area at all times.
- Support the accuracy and maintenance of guest profiles and database records.
- Assist the Reception Manager with administrative and operational tasks related to reservations and guest management.
Team Coordination & Communication
- Maintain clear and effective communication with the Reception Manager and wider operational team.
- Ensure relevant teams are informed of VIP arrivals, special requests, celebrations, and other important guest details.
- Support seamless guest flow and efficient coordination between reception and floor operations.
- Work closely with waiters, bartenders, management, and other team members to deliver a consistent and elevated guest experience.
Standards & Professional Conduct
- Maintain impeccable grooming, presentation, and personal hygiene standards at all times.
- Arrive punctually, fully prepared, and ready to deliver service to the required standard.
- Demonstrate discretion, professionalism, and courtesy in all guest and team interactions.
- Adhere to company policies, operational procedures, and established service standards.
- Maintain strict confidentiality regarding guest information, reservations, and company operations.
What We Offer
- Opportunity to work with one of the region's leading hospitality and lifestyle groups.
- Dynamic, collaborative, and multicultural work environment.
- Exposure to high-profile hospitality and development projects.
- Career growth and professional development opportunities.
Join Us
If you are a proactive and detail-oriented professional with a passion for hospitality, we would love to hear from you.
Apply now and become part of the AlphaMind journey.