Summary
TFG Hospitality is hiring a Hostess for The First Collection at Jumeirah Village Circle in Dubai. The role welcomes guests and manages reservations, seating plans, waitlists, table allocations, and guest expectations during busy periods. It also involves recognizing returning and VIP guests, answering enquiries, coordinating with service and culinary teams, and supporting feedback and service recovery. A hospitality qualification is preferred, along with 1–2 years of relevant guest-facing experience and confidence using restaurant reservation and table management systems.
The posting
As published on tfghospitality.com. Pulled from the employer's site and shown as they wrote it.
Overview
About The First Group Hospitality:
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com
About The First Collection:
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai’s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai’s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand—it’s an immersive journey into the heart of Dubai. About The First Collection at Jumeirah Village Circle:
Located in the welcoming community of Jumeirah Village Circle, The First Collection at Jumeirah Village Circle, part of the Tribute Portfolio, is a stylish urban retreat with 491 rooms, providing a gateway to Dubai’s attractions. Guests can experience top amenities, from the award-winning Risen Café & Artisanal Bakery to an outdoor pool, gym, and spa. Exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah for both dining and beach club experiences enhances each stay, creating an unforgettable experience.
Job Summary
The Hostess creates a warm and engaging first impression for guests, managing the arrival and seating experience while supporting the smooth flow of restaurant operations. The role combines genuine hospitality, guest recognition, and effective reservation management to deliver a seamless dining experience.
Key Responsibilities
- Welcome and engage guests warmly, creating a positive and personalized arrival experience.
- Manage reservations, seating plans, waitlists, and table allocations to optimize restaurant flow and guest comfort.
- Recognize returning and VIP guests, preferences, and special occasions to support personalized service.
- Communicate accurate waiting times and manage guest expectations professionally during peak periods.
- Coordinate closely with the service and culinary teams to ensure smooth seating and efficient table turnover.
- Respond confidently to guest enquiries regarding menus, outlet offerings, promotions, and hotel facilities.
- Maintain accurate guest and reservation information while ensuring the reception area reflects brand and presentation standards.
- Support guest feedback and service recovery, escalating concerns appropriately when required.
Desired Skills & Competencies
- Diploma or relevant qualification in Hospitality or a related field is preferred.
- 1–2 years of experience in a Hostess, Guest Relations, or customer-facing role, preferably within an upscale hotel or restaurant environment.
- Warm, confident, and engaging communication style with strong guest relations skills.
- Strong organizational skills with the ability to manage reservations and guest flow effectively.
- Comfortable using restaurant reservation and table management systems.
- Polished, attentive, culturally aware, and composed in a fast-paced hospitality environment.