Summary
Accor is hiring a Hostess for Pullman Dubai Creek City Centre in Dubai, United Arab Emirates. The role involves greeting and seating guests, managing reservations and waitlists, answering calls, and coordinating with restaurant staff. The Hostess also monitors guest needs, maintains the entrance area, and handles complaints or refers them to management. Previous hospitality or customer service experience is preferred; strong communication, organization, and schedule flexibility are required.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Key Responsibilities:
Greet guests promptly and courteously upon arrival
Manage waitlists and reservations using a booking system or seating chart
Escort guests to tables and provide menus
Communicate with servers and managers about guest needs, large parties, or VIPs
Maintain cleanliness and order at the front desk, entrance area, and menus
Answer phone calls, take reservations, and provide accurate restaurant information
Monitor the dining area to anticipate and respond to guest needs
Ensure a smooth and efficient seating flow during busy shifts
Handle guest complaints or refer them to management as needed
Qualifications
Qualifications:
Previous experience in hospitality or customer service preferred
Excellent communication and interpersonal skills
Professional appearance and demeanor
Ability to multitask in a fast-paced environment
Strong organizational skills and attention to detail
Flexible schedule, including nights, weekends, and holidays
Fluent in English and other language will be advantage