Summary
Accor is hiring a Hostess for Raffles Al Areen Palace Bahrain in Manama. The role includes recording reservations, assigning tables, greeting and escorting guests, checking their satisfaction, and handling complaints. The Hostess will also inspect dining areas, coordinate serving staff, maintain financial records, and follow LQA and Forbes standards. Applicants should have secondary education, a hospitality degree or diploma, 1–2 years of experience in a five-star hotel, advanced Business English, and proficiency in a second language such as Arabic.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
Job Description
- Receive and record guests’ reservations and assign tables
- Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
- Speak with guests to ensure satisfaction with food and service, and attend to complaints
- Order necessary dining room supplies and equipment
- Inspect dining and serving areas and equipment
- Supervise and co-ordinate activities of food and beverage servers and other serving staff
- Maintain financial statements and records.
- Comply to LQA and Forbes standards at all times whilst on duty.
- Perform any other duties as assigned by Management
Qualifications
- Have completed secondary school education.
- Exceptional communication and interpersonal skills.
- Hospitality related Degree or Diploma
- Minimum of 1-2 years’ experience as a waitress/hostess in a five-star hotel
- Advanced levels of Business English
- Proficiency in a second language such as Arabic.
- Excellent food & beverage knowledge
- The ability to work well under pressure.
- Excellent attention to detail
- Experienced in Fire & Life safety systems.
Additional Information
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.