Summary
Hilton is hiring a Hostess for DoubleTree by Hilton Resort & Spa Marjan Island in Ras Al Khaimah. The role involves welcoming and seating guests, responding to questions and requests, and assisting with reservations and seating arrangements. The Hostess is also expected to know the menu and promotions, follow grooming standards, and comply with hotel security, fire, health, and safety procedures. At least two years of Food & Beverage or hospitality experience is advantageous; cash-handling experience and knowledge of food hygiene regulations are also beneficial.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself making every guest feel truly welcome. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just greeting and seating guests – you’re spreading the light and warmth of hospitality by creating a welcoming atmosphere and memorable experiences for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Welcome and delight our guests: Greet every guest warmly and create a friendly, welcoming atmosphere from arrival to departure.
- Manage guest queries: Respond to guest questions and requests in a friendly, timely, and efficient manner to ensure an excellent experience.
- Know the menu and restaurant: Maintain strong knowledge of menu items, products, promotions, and restaurant seating arrangements to confidently assist guests.
- Assist with reservations and seating: Manage seating arrangements efficiently and assist callers courteously, taking accurate messages and passing them to the appropriate person without delay.
- Maintain professional standards: Follow Hilton Grooming Standards, including uniform, cleanliness, and personal hygiene requirements.
- Follow procedures and regulations: Report issues through the correct procedures and comply with hotel security, fire, health, and safety regulations.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The following capabilities and qualifications would be advantageous:
- Minimum 2 years’ experience in Food & Beverage or hospitality
- Strong commitment to guest service
- Excellent grooming and professional standards
- Flexible and a strong team player
- Knowledge of Food Hygiene Regulations
- Cash-handling experience is an advantage