Summary
Rotana Hotels is seeking a Housekeeping Order Taker in Abu Dhabi, United Arab Emirates. The role handles communications for the Housekeeping Office, records and follows up on calls and messages, and maintains department files, reports, keys and papers. Duties also include managing Lost and Found records, updating Opera room discrepancy reports, arranging guest babysitting and keeping the office tidy. No salary, employment type, visa conditions or specific candidate requirements are stated.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Job Details
Posted Date:
2026-10-12
Job Location:
United Arab Emirates - Abu Dhabi
Department:
Housekeeping