Housekeeping Order Taker

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.

Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.

You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.

Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.

Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.

Your Role:

Essential Duties and Responsibilities

• Ensure that all company minimum brand standards have been implemented.
• Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Contribute to the collective commitment of a unique guest experience - to create a sense of place.
• Support new members of the housekeeping team.
• Review guest requests prior to arrival and ensure that they are properly set up on a timely manner.
• Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
• When on early shift, obtain the office and lost property keys from Security and prepare worksheets for the day (Room Attendants, Floor Porters and Floor Supervisors). Allocate check out rooms to early starters.
• Ensure all work assignments are distributed evenly and fairly.
• Ensure the white board in the housekeeping office is maintained with pertinent information.
• Issue Housekeeping associates with key cards ensuring the Key Log is correctly completed.
• Record all guests’ requests and ensure they are dealt with in a timely manner by the relevant Departments/Associates.
• All guest preferences to be recorded in Triton and Opera as appropriate.
• Follow up on guest complaints. Ensuring they are correctly documented, and all information passed on to Housekeeping Management.
• Prepare iPod chart for following day and ensure adequate coverage for all areas within the Housekeeping Department.
• Ensure priority rooms are given back within 1 hour and inform Front Office when ready or reason to re-allocate.
• Deal with Lost Property enquiries and send credit card authorization forms.
• Ensure that all operation books and documents related to housekeeping are kept up to date.
• Compile weekly agency timesheets and daily hours.
• Ensure adequate copies are available for all Associates e.g. worksheets, handovers, etc.
• Print copy of due out list at 12pm and co-ordinate with Floor Housekeepers and Front Office.
• Display hospitality skills when dealing with guests and associates.
• Ensure Lost Property cupboard is kept in a tidy fashion.
• Deal with associate’s requests such as days off, Bank Holidays, vacation.
• Develop a Team spirit among the housekeeping department.
• Ensure room inspection program is being carried out efficiently.
• Ensure payroll system is kept updated. Schedule to be inputted weekly and report printed each Monday for approval by HOD.
• Report all disciplinary and grievance matters immediately to Director of Housekeeping/Assistant Director of Housekeeping.
• Liaise with Agencies to book or cancel associates and/or report sickness and absenteeism.
• Liaise with outside contractors i.e. window cleaner.
• Must respond to all guest requests in a prompt and courteous manner.
• Attend all departmental meetings if required.
• Attend training sessions both internal and external.
• Complete any special assignments directed by the Director of Housekeeping.
• Report all malfunctions on assigned floors to Engineering department. Follow up any reports taking further action if required.
• Ensure lost and found items are turned directly into Security and the lost property procedure followed.

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.