Summary
IHG Hotels & Resorts is hiring a Housekeeping Supervisor for the InterContinental Doha Beach & Spa in Doha, Qatar. The role oversees daily housekeeping operations, assigns and coordinates team duties, inspects rooms and service areas, and coordinates room readiness with Front Office. The supervisor also supports training, staffing, inventory, safety compliance, and guest service. Previous housekeeping experience is required, preferably in a supervisory role; hospitality training and luxury hotel experience are advantages.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations within designated floors and areas, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. The role involves supervising and coordinating Room Attendants, conducting room inspections, managing daily assignments, and ensuring compliance with hotel standards, health and safety regulations, and operational procedures to deliver exceptional guest experiences.
Key Responsibilities
- Supervise and coordinate daily housekeeping operations across assigned guest floors, rooms, corridors, elevators, staircases, and service areas.
- Allocate daily tasks and assignments to Room Attendants, ensuring efficient workflow and timely completion of cleaning activities.
- Conduct regular inspections of guest rooms and designated areas to ensure cleanliness, presentation, and maintenance standards are consistently met.
- Verify room readiness and update room status accurately, coordinating with Front Office to ensure timely release of clean rooms.
- Prioritize and coordinate the preparation of arrival rooms, VIP arrivals, group check-ins, and back-to-back room assignments.
- Monitor daily occupancy reports, identify room status discrepancies, and communicate updates promptly to the Front Office team.
- Prepare and maintain accurate shift handover reports, ensuring outstanding tasks and operational updates are communicated to the next shift.
- Establish and monitor periodic cleaning schedules, ensuring all assigned areas are maintained according to hotel standards.
- Coordinate with Engineering regarding maintenance requests, follow up on pending work orders, and ensure timely resolution of reported issues.
- Ensure the proper handling, storage, and usage of cleaning chemicals and equipment in accordance with health and safety procedures.
- Monitor housekeeping equipment and supplies to ensure proper maintenance, hygiene, and availability.
- Maintain appropriate stock levels of guest supplies, linen, and cleaning materials, coordinating replenishment requests when necessary.
- Assist with housekeeping inventory counts and support effective control of departmental expenses and resources.
- Prepare and coordinate duty rosters and daily staffing arrangements to ensure adequate operational coverage.
- Handle Lost & Found items in accordance with hotel procedures, ensuring accurate documentation and prompt reporting.
- Report any incidents, damages, security concerns, or unusual occurrences to the relevant supervisor or manager.
- Train, coach, and guide Room Attendants to maintain consistent service standards, productivity, and operational efficiency.
- Monitor team performance, identify training needs, and support the continuous development of housekeeping colleagues.
- Ensure team members maintain professional grooming, personal hygiene, and compliance with hotel policies and standards.
- Promote teamwork and maintain positive working relationships with housekeeping colleagues and other hotel departments.
- Ensure compliance with fire safety, emergency procedures, health and safety regulations, and hotel security policies.
- Address guest requests and housekeeping-related concerns promptly and professionally, ensuring guest satisfaction.
- Support the Housekeeping management team with operational requirements and other duties as assigned.
What We Are Looking For
- Diploma or certification in Hospitality Management, Housekeeping Operations, or a related field is an advantage.
- Previous experience in Housekeeping operations, preferably in a supervisory or team leader role.
- Experience in a five-star or luxury hotel environment is an advantage.
- Good knowledge of housekeeping procedures, room inspection standards, cleaning techniques, and hygiene requirements.
- Strong leadership and team supervision skills, with the ability to motivate, train, and develop colleagues.
- Good verbal communication skills in English; additional languages are an asset.
- Strong organizational and time management skills, with the ability to prioritize daily operational requirements.
- Good understanding of housekeeping equipment, cleaning chemicals, and health and safety procedures.
- Ability to coordinate effectively with Front Office, Engineering, and other hotel departments.
- Strong attention to detail and a commitment to maintaining high standards of cleanliness and guest satisfaction.
- Basic computer literacy and familiarity with hotel property management systems are an advantage.
- Ability to work effectively under pressure and handle multiple operational priorities.
- Flexibility to work rotating shifts, weekends, and public holidays.
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.