Summary
Power International Holding is seeking a Leisure and Recreation Receptionist for leisure facilities in Qatar. The role involves welcoming guests, managing reservations and payments, supporting registrations, promoting facility services, and maintaining reception and locker areas. Candidates should have at least 3 years of work experience, including 2 years of relevant experience; GCC experience is an advantage. The posting lists a high school diploma and a bachelor's degree in a related field or relevant technical certificates, and prefers SAP or ERP knowledge.
The posting
As published on powerholding-intl.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
The Leisure and Recreation Receptionist is responsible to provide administrative support and excellent customer service to guests and members at leisure and recreation facilities such as fitness centers, spas, or sports clubs. They are responsible for greeting visitors, answering inquiries, handling reservations and bookings, and assisting with membership or guest registrations. Additionally, they may process payments, maintain facility schedules, and ensure that guests have a positive experience. Overall, their role is to ensure smooth operations and enhance the overall enjoyment of guests and members at the leisure and recreation facility.
Job Responsibilities 1
Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as
required
Create a warm welcome and a friendly atmosphere
Issue and retrieve locker keys and towels before and after use
Promote all classes, activities and services that are offered within the club
Post charges in micros that may incurred by Guests and members and carry out correct accounting procedures
Assist the Fitness Instructor in ensuring that all members and Guests follow safety procedures, rules and regulations
Periodically check on the cleanliness and order of the locker facilities Ensure all the reception area is tidy and clean
and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
Encourage sales through full product and price knowledge of offered and available facilities
Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect
and conserve the environment
Comply with the hotel environmental, health and safety policies and procedure
Job Knowledge & Skills
Proficiency in providing excellent customer service, including greeting visitors, answering inquiries, and addressing concerns in a professional and friendly manner.
Knowledge of administrative tasks such as managing appointments, processing payments, maintaining records, and handling reservations and bookings.
Effective verbal and written communication skills to interact with guests, members, and colleagues, and convey information clearly and accurately.
Strong organizational skills to manage reception area duties, maintain facility schedules, and ensure that all administrative tasks are completed efficiently.
Understanding of the services and amenities offered at the leisure and recreation facility, including fitness programs, spa treatments, and sports activities, to assist guests and members effectively.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role
Job Experience
Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
Leadership_321977503
Resilience
Quality_321977507
Guest Relations L2
Product and Service Knowledge L2
Hotel Management Standards and Procedures L2
Issues Management L2
Reception L2
Agility
AI Fluency
Education
High School Diploma
Bachelor's Degree in any related field or any Related Technical Certificates