Summary
Hilton is hiring a Housekeeping Supervisor in Madinah to lead the housekeeping team and maintain cleanliness and quality standards. The role includes staff training and scheduling, room and public-area inspections, coordinating maintenance follow-up, overseeing deep cleaning, and managing inventory and equipment. Applicants must be Saudi nationals and have at least 1–2 years of relevant housekeeping or hospitality experience, with a high school diploma or equivalent. Good spoken and written English is required; supervisory experience and hotel-management qualifications are preferred.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Housekeeping Supervisor, you’re not just ensuring the upkeep and cleanliness of the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Supervise the housekeeping team: Train, schedule, and oversee team members to ensure cleanliness and quality standards in guest rooms
- Conduct room and area inspections: Perform routine checks of checkout rooms, spot inspections of occupied rooms, and review service areas, storage, and corridors to ensure cleanliness and maintenance standards are met
- Coordinate maintenance needs: Report and promptly follow up on any maintenance issues or facility concerns
- Oversee special projects: Schedule and supervise periodic deep cleaning and special housekeeping initiatives
- Manage inventory and equipment: Maintain stock levels and ensure proper maintenance of housekeeping equipment
- Delight our guests: Ensure excellent service, including VIP and special guest requests
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Housekeeping Supervisor – Saudi National Only
Education & Qualifications
- High School Diploma or equivalent as a minimum requirement.
- Diploma or Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or a related field is preferred.
- Additional training or certifications in Housekeeping, Hospitality, Hygiene, or Health & Safety are an advantage.
Experience
- Minimum 1–2 years of relevant experience in Housekeeping or Hospitality.
- Previous supervisory or team-lead experience is preferred.
- Previous experience in a 4- or 5-star hotel is an advantage.
Required Skills
- Good command of English, both written and spoken.
- Strong leadership and team-management skills.
- Ability to assign tasks, monitor staff performance, and ensure compliance with hotel standards.
- Good knowledge of housekeeping operations, room cleaning standards, and public-area cleanliness.
- Ability to conduct room and public-area inspections and follow up on corrective actions.
- Knowledge of Lost & Found procedures and guest service standards.
- Basic knowledge of cleaning chemicals, equipment, and safe handling procedures.
- Good understanding of Health, Safety & Hygiene standards.
- Strong communication, organization, and problem-solving skills.
- Ability to work under pressure and in shifts, including weekends and public holidays.
- Basic computer skills; experience with PMS or housekeeping systems is an advantage.