Summary
Accor is hiring a Housekeeping Supervisor at Makkah Clock Royal Tower, a Fairmont Hotel, in Makkah. The role oversees daily housekeeping operations, guides Room Attendants, handles guest concerns, and reports maintenance needs. Applicants should have at least one year of hotel housekeeping supervisory experience, English proficiency, and strong organizational and communication skills; high school education is preferred. The position is for Saudi nationals only.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms.
Job Description
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed
- Handle Guest concerns and react quickly, logging and notifying the proper areas
- Actively participate in daily briefing, daily warm up and department meetings
- Ensure Room Attendants are informed daily about priorities in their section
- Follow departmental policies and procedures
- Report necessary maintenance items
- Follow all safety and sanitation policies
- Other duties as assigned
Qualifications
- Proficient in English (verbal & written) essential
- High school diploma or equivalent preferred
- Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment
- Proven training skills
- Experience with Hotel Property Management System, Micros-Fidelio desirable
- Proactive with a meticulous eye for detail
- Strong organizational, supervisory and communication skills
- Able to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Work well in stressful, high-pressure situations
- Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS