Housekeeping Supervisor

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is looking for a skilled Housekeeping Team Leader – Wynn Oasis to join our Wynn Oasis Staff Accommodation team.

The primary duties and responsibilities of this role are:

• Ensures the Wynn standards of cleanliness and appearance across all housekeeping areas, including guest rooms, staff accommodations, back-of-house lockers, and all public spaces, emphasizing surgical-level cleanliness in every detail.
• Implement rigorous and systematic deep-cleaning procedures on a regular basis to maintain an impeccable environment across all rooms and facilities.
• Performs opening and closing shift procedures and creates as well as adjusts daily and weekly shift schedules to integrate comprehensive cleaning initiatives.
• Establishes schedules for daily, weekly, and monthly deep-cleaning tasks, along with specialized cleaning projects and guest requests, ensuring all areas meet the highest standards of hygiene and presentation.
• Conducts frequent and detailed inspections of guest rooms, hallways, and related spaces, focusing on identifying and rectifying any cleanliness concerns.
• Leads and manages the housekeeping staff, providing clear directions and setting ambitious yet achievable goals to enhance both employee performance and guest satisfaction.
• Stresses the importance of maintaining hygienic excellence under pressure while fostering a calm and collaborative team environment.
• Offers coaching, counseling, and performance reviews, ensuring staff are trained and equipped to deliver exceptional cleanliness standards.
• Creates plans for special cleaning projects to address specific needs or seasonal requirements, ensuring all spaces remain pristine and welcoming.
• Maintains open communication with other departments to coordinate efforts and enhance guest experiences, ensuring effective handling of internal and external interactions with professionalism and care.

About You:

• The ideal candidate for this position will have the following experience and qualifications:
• A bachelor's degree in hospitality management is a plus, showcasing a commitment to education and professional growth.
• Minimum of two years of experience in housekeeping or a related field, with at least one year in a leadership or supervisory role preferred. Leadership experience should reflect progressive values and adaptability in dynamic environments, including resilience in challenging situations.
• Experience in pre-opening operations is highly desirable, demonstrating the ability to establish processes, recruit and train staff, and set up systems from the ground up.
• Proficiency in scheduling, inventory management, and housekeeping operations, emphasizing efficiency as a form of art and ensuring seamless execution of tasks.
• Knowledge of cleaning products, tools, and techniques, including deep-cleaning processes, to maintain surgical-level cleanliness and impeccable presentation.
• Familiarity with health and safety standards in hospitality environments, ensuring a service-driven approach to guest and staff well-being.
• Ability to lead, manage, and motivate a team effectively while fostering a positive, collaborative work environment that strives for excellence in every interaction.
• Strong skills in coaching, counseling, performance reviews, and training staff to uphold and embody Wynn Culture values, including resilience and adaptability, in maintaining high standards of service and presentation.
• Demonstrated ability to ensure cleanliness and exceptional presentation in all areas, including guest rooms, staff accommodations, and public spaces, embracing efficiency and artistry in operations.
• Exceptional decision-making and problem-solving skills to address cleanliness concerns, adapt schedules to specialized cleaning projects, and implement progressive strategies to enhance guest satisfaction.
• Excellent verbal and written communication abilities to coordinate across departments, handle guest interactions with professionalism, and provide clear instructions to staff, emphasizing service-driven values.
• Expertise in creating, adjusting, and executing schedules for daily, weekly, and monthly cleaning initiatives, while managing simultaneous projects and prioritizing tasks efficiently, embodying the Wynn principle of working as an art form.
• Proven resilience and adaptability to navigate high-pressure situations, fluctuating demands, and unforeseen challenges effectively.
• Ability to perform physical tasks as needed, including standing, bending, and lifting, to assist in maintaining cleanliness and handling equipment.
• Willingness to work varied shifts, including weekends and holidays, to uphold the highest standards of cleanliness, efficiency, and guest satisfaction, reflecting the dedication to excellence that defines the Wynn Culture.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other colleague benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.