Summary
Ninja is hiring an Integration Specialist in Riyadh to manage integrations between the company, its brands, and external partners. The role includes onboarding brands, configuring and testing integrations, coordinating partner setup, and resolving API, menu sync, order flow, and availability issues. The specialist will monitor integration-related cancellations, follow high-impact issues through resolution, and maintain records of recurring problems and improvement opportunities. Applicants should have at least 2 years of relevant experience, a good understanding of APIs and third-party integrations, and experience working with partners and cross-functional teams.
The posting
As published on ananinja.com. Pulled from the employer's site and shown as they wrote it.
We are looking for an Integration Specialist to manage and support integrations between Ninja, our brands, and external partners. The role focuses on onboarding, troubleshooting, and ensuring smooth day-to-day integration operations.
Key Responsibilities
- Manage the onboarding and activation of new and existing brands.
- Set up, configure, test, and maintain integrations.
- Coordinate with external partners on branch mapping, menu setup, configurations, and activation.
- Troubleshoot integration, API, menu sync, order flow, and availability issues.
- Monitor integration-related cancellations and identify recurring issues.
- Handle and follow up on high-impact and key-brand issues until resolution.
- Maintain accurate records and share recurring issues and improvement opportunities.
Requirements
- 2+ years of experience in Integration, Technical Operations, Technical Support, Partner Operations, or a similar role.
- Good understanding of APIs and third-party integrations.
- Experience troubleshooting technical and integration-related issues.
- Experience working with external partners and cross-functional teams.
- Experience in E-commerce, Food Tech, Delivery, SaaS, or a similar industry is a plus.