IT Business Partner

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Job Purpose

Business Partner – Automotive; manages day to day relationship, oversees projects, demands, and IT services related to the assigned entity/entities. Engages actively in shaping tech roadmaps and how IT can be leveraged to increase business performance. Ensures that adoption of IT systems is maximized. Act as focal point of escalation for major issues or requests.

Job Responsibilities

• Develops and inculcate the culture of IT Business Relationship framework in automotive entities.
• Ensures customers’ priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated.
• Ensures conflicting stakeholder requirements are mediated appropriately.
• Handles stakeholders’ complaints and escalations well through a sympathetic (yet formal) process.
• Tracks customer and technology trends that could impact customer perception and service provision.
• Keeps track of all technological innovations and future roadmap in Automotive and consistently checks for technical and commercial viability for the assigned entity.
• Keeps a strong relationship with principle vendors of automotive and implement the technology best practices which they developed over the years
• Fosters relationship with vendors of automotive core solution, engagement applications such as portals, mobile apps to ensure the relevance of its purpose for the future.
• Maps business processes and entity’s requirements to IT initiatives
• Establishes Master IT projects portfolio for the assigned entity, and conducts portfolio analysis, alignment and prioritization.
• Identifies, manages, assesses, responds and controls risks and Issues.
• Oversees the operations and health of the IT services for the assigned entity.
• Oversees the service level agreements with internal and external vendors.
• Acts as point of escalation for all IT services within the assigned entity.
• Ensures efficient flow of change requests.
• Enforces central IT policies, processes and standards within the entity.
• Develops and review the architecture documents for all IT services and applications’ landscape within the entity.
• Manages a multi-disciplined IT team within the entity (on-site and offshore).
• Acts as a product manager for the main core solution and ensures its adoption, operation, documentation, roadmap, and security to be of the highest standards.
• Contributes with others within the entity to comply with all relevant regulatory bodies.
• Participates in forming the strategic vision of IT services & related budgets for the entity.
• Evaluates the utilization vs. perceived benefits of projects.
• Captures the lessons learned and develop continual improvement plans.
• Handles matrix reporting to the entity’s GM and to central IT department.
• Acts as a change manager at the entity responsible for promoting the adoption of IT systems.
• Acts as a liaison between the IT team, end-users, and management to facilitate a seamless adoption of existing tech systems and the transition to new technologies.
• Drives user engagement, provides support, and champions change efforts to maximize the benefits of IT system adoption
  

Job Requirements

Qualification

• Bachelor’s degree in IT field

Skills & Experience:

• Excellent business acumen in Automotive Industry
• Excellent business Process knowledge of Automotive business including Vehicle Sales, Spare Parts, Services, CRM & Finance
• Good technical knowledge (focus on help selecting solutions, and maintain them)
• Good Knowledge of Database Management and report building using SQL Report Builder
• Good understanding of the UAE regulation for Automotive business
• Excellent documentation skills of the AS-IS vs. To-Be scenarios and related ROI
• Good knowledge and expertise in architecture
• Knowledge of Automotive Solutions such as Autoline, Autoline Drive, SAP DBM , TitanDMS etc… is an added value
• 8-12 years of IT and business/industry work experience and 4-6 years in similar role in UAE
• Develops and delivers presentations, training sessions and demos

Competencies:

• Analytical skills
• Interpersonal skills
• Commercial awareness
• Communication skills
• Team working skills
• Ability to motivate people
• Management and leadership skills
• Coaching skills
• Business relationship management skills

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.