Summary
Wataniya Insurance is seeking an IT Operations and Security Manager in Jeddah to oversee its IT infrastructure, daily technology operations, and cybersecurity program. The role covers service availability, incident and change management, backup and disaster recovery, security governance, audit support, and vendor management. The manager will lead the operations and security team and oversee infrastructure and security projects. Applicants should have a relevant bachelor's degree, 7–10 years of relevant experience, and 3–5 years in a leadership or management role.
The posting
As published on wataniya.com.sa. Pulled from the employer's site and shown as they wrote it.
The IT Operations & Security Manager is responsible for overseeing the organization's IT infrastructure, daily technology operations, and cybersecurity program. This role ensures the availability, performance, reliability, and security of all IT systems while leading operational support teams, implementing security best practices, managing vendors, and ensuring compliance with organizational policies and regulatory requirements.
The ideal candidate combines strong technical expertise with leadership skills and a proactive approach to risk management, business continuity, and continuous improvement.
IT Operations Management
- Manage day-to-day IT operations, including servers, networks, storage, cloud services, and end-user computing.
- Ensure high availability and optimal performance of business-critical systems and applications.
- Develop and maintain IT operational procedures, standards, and documentation.
- Monitor infrastructure performance and implement proactive maintenance strategies.
- Manage IT service delivery and ensure compliance with agreed Service Level Agreements (SLAs).
- Lead incident, problem, and change management processes.
- Oversee backup, disaster recovery, and business continuity planning.
Governance, Risk & Compliance
- Ensure compliance with applicable regulations, standards, and internal policies.
- Support internal and external IT/security audits.
- Maintain IT risk registers and remediation plans.
- Develop and review security policies, standards, and operational guidelines.
- Track compliance metrics and report on security posture to senior management.
Team Leadership
- Lead, mentor, and develop IT operations and security team members.
- Define team objectives, performance metrics, and professional development plans.
- Coordinate cross-functional initiatives with business stakeholders.
- Manage third-party vendors and service providers.
- Participate in budgeting, capacity planning, and technology roadmap development.
Project Management
- Lead infrastructure upgrades, system implementations, and security enhancement projects.
- Evaluate emerging technologies and recommend improvements.
- Manage project timelines, resources, risks, and deliverables.
- Ensure successful deployment with minimal business disruption.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
- 7–10 years of experience in IT infrastructure, operations, or cybersecurity.
- Minimum 3–5 years of leadership or management experience.
- Strong knowledge of Windows/Linux servers, virtualization, networking, cloud platforms, and enterprise infrastructure.
- Experience with IT service management frameworks.
- Experience managing security technologies such as SIEM, EDR, IAM, firewalls, VPNs, and vulnerability management tools.
- Knowledge of disaster recovery and business continuity planning.
Preferred Certifications
- CISSP (Certified Information Systems Security Professional)
- CISM (Certified Information Security Manager)
- ITIL Foundation or ITIL Managing Professional
- CompTIA Security+
- Microsoft, Cisco, VMware, or Cloud certifications (AWS, Azure, or Google Cloud)