Summary
Brain Co. builds AI-native operating systems for large, regulated institutions. The IT Support Engineer will provide frontline help desk support, manage onboarding, offboarding and approved access requests, and help maintain conference room AV and office networks. The role supports MENA offices in Abu Dhabi and Doha, with on-site and remote support across macOS and Windows. Applicants should have at least 2 years of IT support or help desk experience and be comfortable with Okta; hourly compensation is described as competitive, with no amount stated.
The posting
As published on brain.co. Pulled from the employer's site and shown as they wrote it.
Our Mission
Rebuild how the world works, to make institutions work better for the people they serve.
About Brain Co.
Brain Co. builds AI-native operating systems for large, regulated institutions. Each system is built for a specific industry, powered by agents that push real workflows forward. Underneath it all is Atlas, our proprietary platform that keeps customers in control, secure by design, and never locked into one model.
Why Now
Brain Co. is entering its next phase of production deployments on a national scale with an elite team built from Palantir, Google, Meta, and Nvidia, and a growing footprint across government, insurance, health, and financial services.
Joining now means shaping both the company and a new category of applied AI. Every project here ships to production and is expected to create measurable customer value and impact.
You'll work alongside exceptional peers on some of the hardest problems in applied AI. It’s the kind of work you'll still be proud of in ten years from now.
The Role
As our IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales.
What You’ll Work On
Help Desk & Employee Support
First-line IT support for a 70+ person team — hardware, software, and account issues
On-site and remote support across macOS and Windows
Maintain runbooks and self-service resources to reduce repeat requests
Onboarding
Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
Execute provisioning workflows and fulfill access requests per our access entitlement model
Coordinate with HR and hiring managers on start dates and equipment needs
Offboarding
Run offboarding on last days: disable accounts, revoke access, recover equipment
Keep offboarding logs accurate and audit-ready for SOC 2
Access Requests
Own the access request queue and fulfill approved requests within our 2-hour SLA
Route Tier 2/3 requests to the right approvers and track to resolution
AV, Network & MENA Offices
Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
Help maintain office network infrastructure and troubleshoot connectivity issues
Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics
You Might Be a Great Fit If You…
Have 2+ years of IT support or helpdesk experience, ideally at a startup
Are comfortable in Okta — provisioning, groups, and SSO troubleshooting
Have run onboarding and offboarding workflows and understand the security stakes
Are organized and dependable — you juggle open requests without dropping the ball
Communicate clearly with non-technical employees
Work independently and surface issues proactively
Bonus points for:
Google Workspace administration
MDM experience (Jamf, Kandji)
SOC 2 access control or IT audit exposure
Basic scripting (Python, Bash)
Why Join Us
Real ownership from day one — you’ll run IT operations, not just execute tickets
Work at a company deploying AI to governments, hospitals, and critical industries
Competitive hourly compensation